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Dr. Andrea Mertz, MD, FAAP
- Pediatricians
- Louisville, CO
About this business
"Dr. Andrea Mertz is originally from Texas and moved to Colorado with her husband (a Colorado native) in the summer of 2013. She enjoys skiing, yoga, spending time with her niece and nephew, and playing with her dogs. She welcomes patients from all a...
Location details
80 Health Park Dr #100, 100, Louisville, CO, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lack of empathy to exhausted parents who were also with health problems. She is a good protocol's follower but incapable to use her own discretion and be flexible. We did get any help from her.
Dr. Mertz has been a great resource for our newborn twins. She has twins herself and I find her to be empathetic, knowledgable (especially during this pandemic), and patient with our questions/concerns.
My kids are so comfortable with her. She’s a great pediatrician.
I had a meet and great with her and everything seemed fine. Then when I went to schedule with the office, they first scheduled me and then called back later denying us because our kids immunization records weren't fully up to date. They didn't even give us a chance to catch-up. She also told me she could treat one of my children and then the office later said she would not treat that condition. This office wasted quite a bit of my time that I could have been looking for another doctor.
Dr. Mertz has been wonderful with my twin boys. She really takes the time to listen and address all my questions and concerns, and is very friendly and kind. She has twins as well, so really can help answer questions twin moms face. Having a doctor who understands twin parenting has been a wonderful help.
I feel that Andrea truly care about the well being of our baby girl. She is soo patient with my questions, it's hard being a new mother. They have a great after hour call service, which they have been extremely responsive too. Highly recommend.
She never explained any condition or test result on time. Maybe she was busy, I don't know but that affected us. She was at Avista Hospital and showed up only twice in weeks.
Business response:
We are sorry to hear that you were unhappy with your experience at our clinic. Our number one priority is our patient's well-being and satisfaction, and we regret that we missed the mark in this case. We are interested in hearing more about your experience. If you are available and desire to connect, please call our patient advocate at (303) 440-3125. Wishing you all the best.
We really like our visits with Dr Mertz. Wait time is short, she is attentive and kind and of course patient with crying babies. I love being able to get appointments at the new buffalo rodge location. It is clean, quiet and easy.
Business response:
Thank you for your review of Dr. Mertz. We're happy to hear that you are pleased with the new Boulder Medical Center clinic at Buffalo Ridge!
Really kind, great listenier.
Frequently asked questions about Dr. Andrea Mertz, MD, FAAP
How is Dr. Andrea Mertz, MD, FAAP rated?
Dr. Andrea Mertz, MD, FAAP has a 4.4 star rating with 19 reviews.
When is Dr. Andrea Mertz, MD, FAAP open?
Dr. Andrea Mertz, MD, FAAP is closed now. It will open tomorrow at 8:00 a.m.
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