Don Brown Chevrolet, Inc.

Mrs. F 

on BBB

11 months ago

I am not happy with the vehicle repair service section of Don Brown Chevrolet. I took my car in on the 7th of August. I finally got my car back around the August 20, 2024 (a day short of two weeks later). It cost me over $4,300.00 for repairs, yet the original problem (the dragging throttling noise) was not fixed. I complained to the service person ******* He said that I could return the vehicle and I did on Monday August 26, 2024. He found "no problems" with the car in the way it drove. Afterwards, I drove it around a few d... read more

Gibb H 

on BBB

a year ago

On 6/17/24 I took my suv to Don Brown Chevrolet and explained to them what was happening with my vehicle that I had a loud clunking noise in the rear end when I drove over bumps on hit a pothole.They told me that they had inspected the vehicle and needed to replace some parts so I agreed to the repair and when I was told that the vehicle was ready for pick up I was ecstatic and caught a lift to get my vehicle and as I drove off I got about a half a block away I heard the clonking sound I called the shop and complained that t... read more

Ray O 

on BBB

a year ago

I'm leaving a review because all I see is six reviews with an average of 1 star. This couldn't be further from the truth. I'm a loyal customer of DBC since 2010, have purchased one new and one used vehicle from them, and have never received anything but stellar service from the service department and collision repairs center. A special shoutout to ****, who is usually my service advisor. He went to bat for me when my used Suburban had engine issues a few years after purchase, ensuring that the warranty I bought paid for a ne... read more

Michelle P 

on BBB

a year ago

I end up paying $400 for they can flash some fuse Through my engine. for the vents can be clean. so when I left a lot. pick the kids up from school.. and got some gas. I turned out my car.. and the engine was still on the same day. I got my car serviced.. I went back the same day they was closed. when I got home. my fianc unplugged the battery. and plug it back up the morning. it stopped. but I took it back that morning. so ***** ran a car for codes.. did not find anything. couple of days later. it happened again.. itll be m... read more

John B 

on BBB

a year ago

In spring had my oil changed months later discovered a oil leak under the vehicle. Knowing where the leak was I took it back and they wanted to charge me $120 to locate the leak. I told them it's leaking at the oil filter. When they did the oil change and replace the filter they didn't remove the old gasket from the engine and installed the new filter causing a double gasket. The other problem I had them replace brake shoes and turn the rotors. **** miles later hearing a noise in the left front. Had a appointment at 9am they... read more

Tina B 

on BBB

2 years ago

Terrible place! I had to put a deposit down for car to be shipped in so I could test drive it. I understand we are living in different times so that was not a problem. When the car came in, they called and told me it was here and I could come drive it. when I got to the dealership It had not been prepared for me to test drive. So I had to come back the next day. The next day I went back and drove the car and said I would like to start the process of purchasing,However, they told me I would have to wait until. Monday which wa... read more

Alquian N 

on BBB

2 years ago

** ****** Don Brown, Chevrolet collision department, gave me all used parts of trying to make me except it front bumper not lined up license plate bracket *** grill have a Taurus on it at the bottom 

amanda w 

on BBB

2 years ago

I bought a vehicle a ford escape 2017 almost a year ago, I have no experience in buying cars what so ever, and was extremely nervous when I did go, I picked a vehicle from the lot and was never told the actual price but we went straight into getting a loan, as he did get the loan I still was never told anything on a price, it was not until the paperwork was done and some how I still was not told the exact price, when I asked he somehow got onto a different subject, I am a single mom and have no one to help me or look out for... read more

Shannon L. 

on BBB

2 years ago

Just over two weeks ago we purchased a 2015 Nissan Sentra. We hadn't intended buying a used car in this market, but our 10 year old *** had other plans. Our sales rep was **** and he was pretty great in understanding our needs and stayed within our price range. He was very nice and personable and the only highlight of this whole experience. We ending up paying about 6k over bluebook, but we understand the market and pricing is crazy right now. Also to be noted both of our credit scores are mid to high 700s. At this point, we... read more