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Disney Cruise Line
- Transportation Services
- Celebration, FL
About this business
Disney Cruise Lines offers magical cruise vacations from Port Canaveral in Florida to the Port of Nassau and Castaway Cay in Disney's private Bahamian island in Florida. It also provides online booking of air-inclusive vacation packages. Disney Cruise Lines was founded in 1998 and operates as a subsidiary of The Walt Disney Company, which operates as a diversified entertainment company worldwide. The parent company s media networks segment comprises a domestic broadcast television and radio network and production stations, a... read more
Location details
210 Celebration Pl, Ste 400, Celebration, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 10:00 p.m. | |
| Tue | 4:00 a.m. to 10:00 p.m. | |
| Wed | 4:00 a.m. to 10:00 p.m. | |
| Thu | 4:00 a.m. to 10:00 p.m. | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 4:00 a.m. to 8:00 p.m. | |
| Sun | 4:00 a.m. to 8:00 p.m. |
My recent experience on the Disney Cruise Line has been mix feelings about the service given on the cruise line. Recently on a November 5-19th Cruise on the Disney Wonder Panama Canal Cruise the service I received from guest services on board was let's say it nonexistent. I was given wrong false information about a situation on the cruise and was given misleading information about it. Will go into more detail about the situation but my cruise was ruined because of this so called manger information given. I was told that my s... read more
Business response:
Thank you for speaking with our Guest Communications team. We are glad that we were able to address your concerns and provide a satisfactory resolution. Should you need further assistance, please don't hesitate to reach out to our Guest Communications team.
My name is Melissa *****. My husband and l went to Disney most years beginning on our first anniversary 50 years ago this year. Unfortunately my husband passed two years ago. I did not think l could return because l have many memories, but my youngest son convinced me to join his family at the park and my first time on the Disney Cruise. My son is a hard worker and COVID has been hard on his business as he manages several performers in the entertainment business. Our trip took so much of his time away from his business, but ... read more
Business response:
This Guest emailed DCL regarding these concerns. We called and spoke with them about their concerns and apologized for their experience. We advised that a second test at the port is not an option per guidance from the Centers for Disease Control and Prevention (CDC). Guest asked for additional compensation in addition to the full refund they received, and we explained that we do not provide additional consideration for these situations. DCL sends emails to booked Guests regarding the testing process, and the information is a... read more
This cruise offered to fulfill our family's dream and sail on a cruise for the first time. It would be with adored Disney characters to boot! As a low income mom of two (at the time), I saved, budgeted and bought a lot of Disney items to ensure my children had a wonderful time. I even signed up to participate in onboard fish extender gift exchange through a Facebook group of other families joining the same cruise. Our ship was set to sail March 19, 2020. We didn't know much about Covid-19 and believed historical accounts of ... read more
Business response:
We spoke with this Guest and offered to reinstate her future cruise credit by re-paying the cost of the original voyage fare.
We are frequent travelers to Disney and Disney Cruise Lines. My family and 2 friends were booked on the May 2020 Hawaiian 10 Day Cruise, plus a multi day stay in Disney's Aulani Resort. Rightfully so, the cruise was cancelled due to Co-Vid 19 restrictions. We booked a replacement cruise for January cruise to Eastern Caribbean with hopes of another chance to sail. However, in the mean time as cruise restrictions continue, Disney scheduled another Hawaiian Cruise scheduled for May 2021. Disney refused to apply our payment from... read more
Business response:
We contacted this Guest, addressed her concerns, and made the requested modifications to her reservation.
Hi, I booked a cruise and it was canceled due to Coronavirus. I called and requested a refund. They said it would take up to 30 days to receive a full refund. Within the first week I received my deposit. Then, I never received the rest of my money. If you have ever booked a Disney Cruise you know how much it costs. Luckily, we are not one of those families that would need extra money to survive because my husband is essential. I know that there are families that probably need their refund in a timely manner. I called a about... read more
Business response:
A full refund was processed on May 11, 2020 after the Guest called us to inquire about the remainder of her refund. The Guest was advised to expect that the refund may take up to 7 - 10 business days to reflect back on the original form of payment. Our records indicate that the refund has been processed in full.
Good Afternoon,my name is Victoria S******. I went to Disney Cruise, ship Dream from november 04, until 08.2019. I went with my mother 63 years old and my daughter 4 years old. I had my money stolen from my room and Disney did not reimburse it but the worst was I had a sign "DO NOT DISTURB" on my door and it never stop housekeeping from knocking on my door and enter my room!!! I am not even sure personal they hire for housekeeping can even read sign and understand their meaning. I filed a police report and spoke twice with d... read more
Business response:
We are very sorry to hear of this Guest's disappointing experience during her recent sailing. Safes are provided in all Guest staterooms for the protection of Guest valuables. If a Guest feels that a crime has been committed, we recommend that they reach out to the local police department for the port area. We are aware that our Risk Management department has discussed this Guest's concern, and she has the contact information to reach out to this team if she wishes to further discuss.
My family was on the Disney fantasy cruise Sept 2, 2017 Disney made the decision to endanger everyone in my family lives, by making everyone evacuate the Disney ship in Florida, the place were the stage 5 hurricane Irma was to land with in 24 or so hours. they should of taken us to a safe place were we could of got a car rental give us a chance to get an air flight , a hotel, Disney knew that all the Resident of Florida would have evacuated first and all flights would be taken. My family of eleven people with children ages 2... read more
Business response:
To Whom lt May Concern: lam in receipt ofyour email regarding a review posted by Victoria Villegas. At Disney Cruise Line, we sincerely believe we have an obligation to our guests to provide excellent service in every area of our operation. I spoke with Guest Victoria on September 21" and empathized with her concerns. Disney Cruise Line has reimbursed her for car rental expenses and internet service during her cruise. Thank you for bringing this matter to our attention.
Frequently asked questions about Disney Cruise Line
How is Disney Cruise Line rated?
Disney Cruise Line has a 3.3 star rating with 65 reviews.
When is Disney Cruise Line open?
Disney Cruise Line is open now. It will close at 10:00 p.m.
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