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Disney Cruise Line
- Transportation Services
- Celebration, FL
About this business
Disney Cruise Lines offers magical cruise vacations from Port Canaveral in Florida to the Port of Nassau and Castaway Cay in Disney's private Bahamian island in Florida. It also provides online booking of air-inclusive vacation packages. Disney Cruise Lines was founded in 1998 and operates as a subsidiary of The Walt Disney Company, which operates as a diversified entertainment company worldwide. The parent company s media networks segment comprises a domestic broadcast television and radio network and production stations, a... read more
Location details
210 Celebration Pl, Ste 400, Celebration, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 10:00 p.m. | |
| Tue | 4:00 a.m. to 10:00 p.m. | |
| Wed | 4:00 a.m. to 10:00 p.m. | |
| Thu | 4:00 a.m. to 10:00 p.m. | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 4:00 a.m. to 8:00 p.m. | |
| Sun | 4:00 a.m. to 8:00 p.m. |
I am extremely disappointed with Disney Cruise Lines refund and credit policy. I had purchased a Disney Cruise with insurance but had to cancel due to unforeseen circumstances. Despite having insurance, I only received 75% of my payment back in the form of creditsusable ONLY for another Disney Cruise.The real frustration came when I tried to use those credits. I discovered they expired within just one yeara completely unfair and restrictive policy. Essentially, I had already lost 25% of what I paid, and because I couldn't tr... read more
Business response:
Disney Cruise Line has spoken with this Guest and have provided an appropriate resolution
We traveled from 12/7-12/12 2024 on the Disney Dream, the cruise was wonderful, however the Senses Spa is a complete scam. We were hounded outside the elevators for 15 mins unable to get past the spa sales person to board the elevator while she sold us on the many on board deals that were available . I politely tried to say no multiple times, my 7 year old twins werent having it and neither was she. After 15 missed elevators I was going to be called to schedule a package of services that she promised would not interfere with... read more
Business response:
Disney Cruise Line has spoken with this Guest about their experiences. Disney Cruise Line has provided an appropriate resolution.
A bunch of my family booked a cruise this fall, three in a concierge suite, another in a regular room, and my wife and I in an ocean view room. We were never told that first time Disney cruise passengers would not be allowed to book excursions until well after everyone else, unless they purchased a concierge suite for more than double what we paid. Now half my family have booked their excursions because they did get a concierge suite and my wife and I were told we had to wait until everyone else was finished and hopefully th... read more
Business response:
Disney Cruise Line has attempted to contact this Guest and has not yet received a response.
I was in the disney cruise wish from 4/5-8 (9089) want, and on that cruise I bought 2 pre-owned Rolex thinking they price it appropriately and we do not have access to internet so we never check the price. After we got off the ship and check the Rolex price on their website I am very disappointed because they over charge the price for the 2 watches worth $7,000.00! I trusted them specially Disney because we really have a good time in the ship. I do not think it was fair.
Business response:
Disney Cruise Line has spoken to this Guest about their ********************** purchase and explained our policy with regards to this matter. Disney Cruise Line assisted with facilitating contact between the Guest and ********************** directly.
Well we check our bags with Disney in *************** all 8 of them only to receive 7 to our stateroom. The one bag we were missing was my 10 year old's bag, which had every dress she owned her tablet camera, underwear her new Disney backpack ad her evening dresses for dinner at night. We asked Disney team while on board and everyday they told us we are looking for it. $300 later that we spent on board for clothes for her of our own money and doing wash 3 times which Disney Comped the Washing of the few clothes we had for he... read more
We booked a Disney cruise on the Fantasy and my husband and 3 toddlers will maybe sail soon. Why I say maybe...here we go, now that Disney took all of our money, nobody is willing to help us with special requests. I have Multiple Sclerosis and can not participate the mandatory drill. When calling Disney before our money was taken, everyone was willing to help, now that they have our money, Disney tells me that they can not do anything special for me. I explained to them what Multiple Sclerosis is, but no understanding! The c... read more
Business response:
Disney Cruise Line has contacted the Guest and addressed their concerns about the assembly drill. A satisfactory solution was provided to the Guest.
After having daughters, I looked forward to affording them with the Disney Cruise Line experience. Unfortunately, we lost our previous booking as a result of COVID. So for my ten year old’s birthday, my husband and I organized over twenty family and friends to attend Disney’s 25th Anniversary on Disney’s Magic Cruise Line. In preparing for our cruise, we were informed that we were allowed to upload all and any documents to confirm citizenship. Therefore, prior to embarking on 8/5, I had uploaded all my family birth certifica... read more
Business response:
Disney Cruise Line has been in contact with this guest. Our citizenship and denied boarding policies were reiterated, and appropriate consideration has been provided.
Overall, we are very happy with Disney Cruising. We love the family atmosphere, the cast on all of our cruises has been great and our daughter loves all of the activities onboard. We were "bummed" to learn we are not Gold yet and wanted to provide some constructive feedback for the website. My family and I just completed our 4th cruise and were excited because we thought we were going to be Gold on our next cruise which we would be our 5th (we have already booked it for next summer). We just found out that we would not be Go... read more
Overall, we are very happy with Disney Cruising. We love the family atmosphere, the cast on all of our cruises has been great and our daughter loves all of the activities onboard. We were "bummed" to learn we are not Gold yet and wanted to provide some constructive feedback for the website. My family and I just completed our 4th cruise and were excited because we thought we were going to be Gold on our next cruise which we would be our 5th (we have already booked it for next summer). We just found out that we would not be Go... read more
Business response:
Spoke to Guest on the phone and he shared his experience and how the website is confusing in reference to the Castaway Club status and how it's calculated. Thanked Guest for his feedback and his concerns. Informed the Guest that the appropriate leadership and executive teams have been contacted. Encouraged Guest to check the website for any further changes in the future. Guest was thankful for the call and appreciated us reaching out.
Frequently asked questions about Disney Cruise Line
How is Disney Cruise Line rated?
Disney Cruise Line has a 3.3 star rating with 65 reviews.
When is Disney Cruise Line open?
Disney Cruise Line is open now. It will close at 8:00 p.m.
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