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Direct Auto Access

4.3

About this business

Specialties Quality Pre-owned Vehicles Meet the Business Owner Jay N. Business Owner Here to make your car buying experience smooth and easy! 

Location details

12429 Middlebrook Road, Germantown, MD, 20874, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 7:00 p.m.
Tue11:00 a.m. to 7:00 p.m.
Wed11:00 a.m. to 7:00 p.m.
Thu11:00 a.m. to 7:00 p.m.
Fri11:00 a.m. to 7:00 p.m.
Sat11:00 a.m. to 7:00 p.m.
SunClosed
4.3183 reviews
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Robert's profile image
7 years ago

Very courteous, pleasant and trustful. Only reason it wasn't a 5 star is because I thought they should have one or two addtl finance options avail. My opinion only and there very well might be a valid reason they don't ! 

Business response:

Thanks for the review, hope you and your son are enjoying the Fiat! 

AmayaK's profile image
7 years ago

I can honestly say this is the best used car buying experience I have had. Jay is very professional and friendly. This is the exact car I was looking for and it is in excellent shape. I definitely recommend this dealer! 

Business response:

Thanks so much for your business and the nice review! 

kevin's profile image
7 years ago

Responsive straight foward dealer. Easy to work with. 

Business response:

Thanks, Kevin! It was great working with you. 

penneez8's profile image
penneez8 
8 years ago

great experience and, car!! 

Business response:

Pennee, thank you for your business and the review. 

Stacy's profile image
8 years ago

Very professional and courteous. Ended up choosing a different car than the one we seen online, overall very positive experience! 

Business response:

Stacy, your business and review are both very much appreciated! Thanks for choosing Direct Auto Access. 

Daniel's profile image
8 years ago

Jay handled everything and i must say that i was beyond satisfied with his customer service. In my experience with dealerships and car salesman this dealership and Jays service was the best by far. It was well worth the drive to Germantown to purchase this vehicle. Thanks for the help! 

Business response:

Daniel, you and your family were very easy to work with and it was a pleasure doing business. Thank you! 

Ruth's profile image
8 years ago

This is a come first serve basis. I used to work for a car dealership and when someone called in to look at the specific car, we waited until the person same in. This place will tell you to come in when after they have sold the car you wanted. Every unconvinced... but again, it's a small owned company. 

Business response:

Hello Ruth, I can assure you that if you had an appointment the vehicle would have been here waiting on you. We are a family ran business and are not inclined to waste peoples time or pull a bait-and-switch on our customers. I do not see any prior emails or contact from you, perhaps you have mistaken us for another dealership? 

Badereddine's profile image
Badereddine 
8 years ago

Great conversation on the phone , did not get a chance to visit the lot , kind of busy 

Business response:

Thanks for the review, let us know if you free up enough time to swing by! 

Mary's profile image
8 years ago

Jay handled the trade-in of our vehicle with a top dollar figure which made doing the deal for our desired car purchase easy and seamless. We hope to do more business with them in the future...Thanks, Guys! 

Business response:

Mary, thanks for driving 2+ hours to see us and glad we were able to make a deal. We appreciate your business and hope you enjoy that beautiful Lexus for years to come! 

Frequently asked questions about Direct Auto Access

How is Direct Auto Access rated?

Direct Auto Access has a 4.3 star rating with 183 reviews. 

When is Direct Auto Access open?

Direct Auto Access is closed now. It will open at 11:00 a.m. 

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