Diamond Realty

Anti-Shanell 

on Dex Knows

14 years ago

Thank god it's over! So we worked with this woman Shanell who was fun and helpful in the beginning, looking at houses in good locations, but it went downhill overnight! She became pushy asking if we made a decision after the 2nd time viewing homes. Following her to the homes was terrifying as it was with her driving. U-Turns every corner, pulling out infront of vehicles and taking off leaving us behind. Then once we finally found a beautiful home which we thank her for finding us everyday, she became almost non-existant. She... read more

very disappointed 

on Dex Knows

15 years ago

Embarrassed Owner As an owner I'm embarrassed to face the tenants in my property. Century 21 has charged me for repairs they haven't done and turned my beautiful property into a dump. They have a habit of doing half the repair but charging me for the complete no paint and leaving other holes in the house, or just charging for a repair not even done.They have also charged me for things such as cleaning after a tenant moved out and charged the tenants deposit. I will not take this lying down and encourage other owners to step ... read more

Concerned 

on Dex Knows

15 years ago

Don't let them keep on doing it! Why don't any of you guys file a complaint with the Texas Real Estate Commission (tennants or owners)?? Just Google TREC for their contact information if you don't know how to contact TREC. If they are affiliated with Century 21 / Diamond Realty and they don't pay attention to complaints from anyone else, maybe they would listen to someone who can revoke their Licenses if they don't make right! Maybe you can get some help regarding what they have done to you, and help make sure they don't do ... read more

Dean 

on Dex Knows

15 years ago

Lies and more lies We began renting a property in August from a property managed by Diamond Rentals and am being forced to move after having been notified that the property was sold at public auction after having been foreclosed on by the bank. The previous owner of the property is co-owner and manager of Diamond Rentals in Killeen and she refuses to refund my $1000 deposit nor pay for the damages caused when the garage door came off the track and fell on my car. Ms. Samuel clains she is not repsonsible for any deposit retur... read more

Oneunhappycamper 

on Dex Knows

15 years ago

Two months and already receiving a foreclosure letter from the bank. I am a current renter of 21 Century Diamond Rentals. I move my family here from Savannah, GA and I am military. When we moved into the place, the maintenance was there fixing holes in the walls. The house owner still had alot of their personal belongings in the place. The pool had not been cleaned. The house was filthy. There was dog and cat hair everywhere. The back door was half eaten by a dog. They still charged me $1,250nonrefundable pet deposit for my ... read more

TxBoatMan 

on Dex Knows

15 years ago

Half truths, smoke and mirrors After having paid for several small repairs to made to two of the three properties this organization manages for me, I decide to inspect the repairs myself. Very shortly after my arrival I learn that no repairs had been made although monies had been withheld 2 months prior. The tenants in both cases indicate the issues have gone unresolved for several months now. Diamond Rentals indicated this would be taken care of without additional expense to me. Two weeks later I get bill emailed to me by t... read more

frustratedgurl 

on Dex Knows

15 years ago

Don't rent from them! Take your hard earned $$ elsewhere! As a renter, I DO NOT recommend this place. First off, I put a deposit down on a home and signed the paperwork. When I arrived there with the moving trucks a week and a half later, they had no idea who I was, and the place was still up for rent! They didn't know where the keys were as well. When we finally were able to get into the house, it was an absolute mess (for example, the fridge still had food in it even though the electricity had been off for some time, and t... read more

bbb 

on Dex Knows

15 years ago

Very Bad Rental Property Management We reported a problem with our sliding glass door 4 months ago, it has no weather striping, which means there is 3/4 inch gap between the two doors, letting all the outside air in, which makes our electric bill $300+ every month. No one has bothered to fix the problem. We call to remind Century 21 Diamond Realty about every 2 weeks, they always say they will put in a work order on it. No one in their office has an recall of any of our prior calls each time we speak with them. It would seem... read more

christopher england 

on Dex Knows

15 years ago

Never had any issues as a renter, and all issues taken care of immediatly... I am a renter with Century 21, Diamond Realty and love their customer service in the rental dept. I have been stationed at Ft. Hood twice now and the first time I rented from them they had my apt. ready and cleaned for me to move in. I was traveling from Arizona with my family and showed up during after hours of the buisness. They still met me to get me my key so that my family and I could move in. Now that I am back again I was so impressed with th... read more