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Destination Kia
- Car Dealers
- Albany, NY
About this business
Destination Kia is here to serve people who need a Kia Dealership from around Albany, Schenectady, Clifton Park, Queensbury, and Kingston, NY. We are a full-service dealership with onsite financial services and an auto repair and service center. We have new 2015 and 2016 Kia vehicles as well as Certified Pre-Owned and used Kia vehicles. We also have a selection of used models from a variety of manufacturers for our customers. Our goals are to provide you with excellent customer service, fair prices, and the best selection ar... read more
Location details
760 Central Ave, Albany, NY, 12206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had my 2014 in for a recall and inspection. I asked them first to do the recall to see if the check engine light went off before doing the inspection. They pulled my admittedly long overdue inspection sticker. Then they called me with thousands of dollars of work and totally flat out lied. One simple example was I believe $700 dollars or so for the entire wiring harness and light fixtures and sockets for my license plate bulbs. We were in the middle of a lot going on at home and I had let things lapse. I told them don’t to... read more
I brought a 2021 Kia K5 from destination Kia in Albany in November a i have not even put 5000 miles on it yet. And I had to put brakes and rotors on the front and back of the vehicle already. I feel this should had been done before I received it
I do not choose to leave any stars for this business at all but they make you pick one this pertains to the business of theirs in Utica ny I have been pushed around by this dealership ever since I ordered my new vehicle and paid cash for it I went in for a tire rotation they did not rotate my tires I have called them several times for service pertaining to safety issues they keep pushing me off I have called there main office with no good response I was bullied by them and then they tried to lie to me about what I purchased ... read more
After an accident on Thanksgiving, my 2012 *** ****was brought here to evaluated and fixed if possible. The mechanics here declared it totaled. The 2nd week of December 2022 my insurance company informed me where it would be scrapped. I emptied the car and both my insurance and Destination Kia told us we were all set. Last week in July I get a call from Fred that the car is still there and the storage fees are $17,000.00. Now I place a lot of the blame on ***** ******** but D K never uttered a word for 7 months. I think this... read more
Business response:
<p>In reviewing the case with the Collision Center Manager we were able to uncover the source of the discrepancy.<span style="font-size: 1rem;">***** ******** was under the impression that Mr ***** was going to wind up keeping his totalled car. As a result they believed that he was going to be arranging his own transport. Mr ***** claimed that he was not planning to keep the car and that ***** ******** was mistaken. So Mr ***** is of the belief that ***** ******** is picking it up and the insurance company believes that Mr *... read more
I bought a new 2023 *** **** 11/21/22 and it was hit 12/27/22 and I have been waiting for replacement parts since. It is now 4/6/2023. Since this hit and run incident, my car was hit again this time they were charged as liable and my car is not drivable and was towed to there collision center. Kia collision center has made it clear that Destination Kia is not at fault but the manufacturer and that will not issue a loaner car while I am waiting for parts. Insurance only pays up to $1000 for rental cars and that is give or tak... read more
Destination Kia is not a dealership that I would recommend. This dealership's culture is inward-focused and does not care about its customers. If you have a choice, choose another dealership. The general manager seems decent, and you should not have to deal directly with the general manager at a large dealership.
I have been bringing my car to Kia for over 10 months to try and have an engine concern fixed, every appointment and diagnostic test ran the issues I was bringing to them were never resolved. The car was burning oil quarts at a time within 1k miles after having an oil change done. I was told multiple times to drive the car till the engine faults. Now the engine has failed and it’s no longer covered under any warranty. Now I’m being charge 8k to have a new engine when I’ve consistently brought my car in for an engine concern.
First...we had no problem with the mechanics themselves. My issue was with the service desk. I called in Oct. to make a Nov. appt. for oil change & inspection. I was given a 10 AM, Nov 17th. date & we were fine with that. When we arrived we were told that there was no record of our appt. In fact I was told at least 2x & I replied 3x that I made a valid appt.. I remained calm but was obviously annoyed. We were told they would fit us in. When the car was finished the service agent said that they had a number of complaints conc... read more
I moved to New York from Arizona in mid May. I have tried for over two weeks and over 15 calls and many emails in a vain attempt to get KIA Finance to provide the necessary information and documents to the DMV in my new home New York. Despite NY DMV faxing state to state transfer forms to KIA finance (which KIA finance requested), no action was taken by KIA finance. Every time I call KIA finance, I get different instructions on what to do and/or Emails requesting information that I have previously provided (4 times now). Whe... read more
Frequently asked questions about Destination Kia
How is Destination Kia rated?
Destination Kia has a 4.6 star rating with 4,435 reviews.
When is Destination Kia open?
Destination Kia is open now. It will close at 7:00 p.m.
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