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Denver Mattress
- Consumer Goods
- Boise, ID
About this business
Denver Mattress® makes all of our quality mattresses ourselves, in our own state-of-the-art facilities, we are able to offer factory-direct savings, sometimes saving you up to 50%, when compared to other major mattress brands. This is why Denver Mattress® is able to provide a much better mattress, made from much better materials, for a much better price.
Location details
107 N Cole Rd, Boise, ID, 83704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Let me start by saying this has been the worst experience buying a bed I could have ever imagined. I purchased a Sealy Thrilled Plush Pillowtop mattress from this company 1 month and 1 week ago to the day. I was told that the item I wanted to purchase was on back order from the company and would take at least 3 weeks. That was a little long for me due to needing it as soon as possible for my pregnant wife. Luckily, she found "one" in a store and said it would take 2-3 weeks for delivery. I have been told several different th... read more
Rene F***** was a very friendly and professional salesman. He did not hover around us and when we finally needed to be helped, he was there, even in a very busy store at that time. He answered all our questions and we purchased a great product at a good price. We were pleased with the whole experience/
I purchased a clearance mattress, I had some trouble with it and contacted them. They told me it was used. The girl didn’t tell me it was used or I wouldn’t have purchased it. I called them, they were going to replace it. I have called for 3 days and they keep telling me someone will call me back and no one does. It seems like no one knows when they are bringing it. Apparently I’m not getting a née mattress. This is the Denver Mattress in Evansville Indiana.
Business response:
The clearance mattress purchase was made on 6/11/21 and set for delivery on 6/25/21. The customer was informed of why the mattress was in clearance, but there may have been some confusion at the time of purchase. The mattress was delivered on 6/25/21, and the store was contacted by the customer to express her concerns about not knowing why the mattress was in clearance. The store immediately completed an invoice for a new , non-clearance, mattress at no additional cost, on 6/26/21. The store was trying to set up a delivery d... read more
Buyer beware, I didnt want to believe it, but Im in the same script they tell every customer as previous reviews to other ********s. **** was a great sell advocate all around and promised me my furniture late April, first week of May. Its now the last week of April and I have not heard anything from **** or Furniture Row so I decided to call. One of the ladies at **** ******** directed me to their 680 number, Oak Express line, whatever line this is for. I was now told my furniture wont arrive to the warehouse till mid May le... read more
We put an order for some beds and bases in the amount of $7763.89, which is a considerable amount of money. we put 10% down as LAYAWAY, the reason for the rush was we were told to capture the sale for that day, When got home and did some calculations and measurement we found that what we are considering will not work. Being worried about them ordering anything, and getting stuck with it, we went to cancel the order. Mind you that the paper work promises that full refund on everything within 4 months. we went back 7 days late... read more
Business response:
This order has been canceled and the $750 refunded back to the original form of payment. We apologize for the misunderstanding.
If I could leave 0 stars I would, worst experience with a furniture store. On early November 2020 I purchased a desk. At that time, I was told that the desk was going to be deliver late December because of COVID issues, and I understood, I thought it was reasonable, however they guaranteed that the desk will be deliver in December. I called to check on the desk a couple times and nobody could provide information when delivery will be made. I called again last week since I was going to be out of town, wanted to make sure some... read more
Business response:
This is not a Denver Mattress customer interaction as we do not sell desks. Please reassign to the correct business, Furniture Row, so that they customer can be properly assisted.
Very rude customer service. Poor quality furniture for the price . Definitely would not recommend this place .
Business response:
We apologize for your experience and would appreciate the opportunity to recitfy your concerns. Could you please let us know the location you were at so that we may address your concerns? Sincerely, Denver Mattress
Purchased a Denver mattress two xl twin with adjustable bases. 10 yr service plan on bases.bed works mattress protector, bed works pillow protector, easy choice king Degree 3 eggshell split king, degree 3 taupe split king Dr choice no sf twi Dr choice no pl twi I was never shown anything that day but the dr choice. Dan showed me how nice it was for your knees to go up at relaxing way. I can not get it that way and went in a week later to ask how to get that way. You can’t they say. Your knees go up but you legs done go down.... read more
I wanted to purchase a queen size bed frame; from the Normal, Il store; paying cash; was greeted by a sales rep.; I told him what I wanted; he said no problem and then asked; is that what I wanted; a bed frame? I stated that was what I was there for! Duh! He proceeded to the cash register and asked for my phone number! I said no; that I just wanted a bed frame! He said he would not sale me anything without my phone number! Then the manager said the same thing! What a joke; went to furniture row next to denver mattress and wa... read more
Business response:
Thank you for your comment. We have addressed your concerns with our team and hope to earn another chance for your business in the future.
Frequently asked questions about Denver Mattress
How is Denver Mattress rated?
Denver Mattress has a 4.9 star rating with 2,583 reviews.
When is Denver Mattress open?
Denver Mattress is open now. It will close at 8:00 p.m.
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