Denver Mattress

Jess W. 

on BBB

2 years ago

There warranty ***** how are u not going to have a stain on your bed when it was bought in 2012 new . Grandkids and everyone else sleep on it so stains are going to be there but that voids warranty and I got springs sticking thru mattress I called about warranty have sales rec from when bought to get told got stains voids warranty. Guess they expect no one to sleep on it 

Juan G 

on BBB

2 years ago

It was my first time buying from them and believe me it will be the last. I was shopping for a bed and was able to find a nice one the problem was when it got delivered it was used it had stains and the sewing was coming apart. I spoke with them and was told that I had paid for a used bed now nothing against used beds, but I did not spend over ***** dollars for a used bed, plus the fact that both my wife and I were shopping together so they basically lie to both of us. They kept saying we were told that we would be getting a... read more

Angela A 

on BBB

2 years ago

Went in to buy a couple mattresses for our new home that we were in process of remodeling. Purchased 2 really firm mattresses and at first they gave us the wrong one so we returned it. They told me that they didn't have the one I bought because they had sold it to someone else. They told me they would give me an upgrade. Picked up the upgrade and a couple months later when we moved into our home and finally used it noticed that the mattress they gave me sinks in really deep. I called to complain because originally I went in ... read more

Terry F 

on BBB

2 years ago

I bought a new King **** Mattress at Denver Mattress in *********, *****. The mattress was sold to me by Store Manager ******. We had three issues. The sent one of the wrong mattresses, the electric base was damages and the head board bracket was missing instructions. ****** agreed to reorder the damages parts and gave me instructions for the head board brackets. He even offered me a partial refund due to the three issues. My bed is a king and we ordered double mattress and one was a pillow top and the other was a firm. They... read more

Cindy S 

on BBB

2 years ago

Spent $60 on two doctors choice King firm pillows. We both use it for one night and we both hate them. They went flat and gave us both a pain in the neck. Do not buy Doctor's ****** pillows extreme waste of money very unhappy with purchase 

Lin O 

on BBB

2 years ago

Bed base broke on second night It was frozen in foot up position. They think I got one with a bad motor. No replacement in stock so 4 day wait for shipping! I'm a senior citizen and bought this to be my at home hospital bed.I've had no sleep and have the worst backache of my life from sleeping sideways on the *********** of mattress. Also worrying is that the extra firm mattress felt a bit saggy after that first night. No way to reevaluate because the bed is unusable for several more days. A Denver mattress person is coming ... read more

Sharron D 

on BBB

2 years ago

I purchased a Denver mattress, it sagged after 2 weeks, they replaced it. When they brought other mattress, I told them something didn't seem right, was it a recycled mattress? ***** told me I wouldn't get another replacement, he was very abrasive and threatening, lied and claimed to be the manager. I spoke with Gen. ******** he suggested to do the ruler technique to check sagging. We all know that doesn't matter by there terms. The replacement mattress was good for a month. I'm now taking acupuncture due to pain on my sciat... read more

Molly W 

on BBB

3 years ago

Terrible customer service!If I could give zero stars, I would.Purchased three beds. Did not get all the parts for all of them, changed delivery dates and didn't let us know, didn't want to help us load them, just an all around bad experience. Went to the ******** store where they were much more friendly and helpful! 

Michele 

on BBB

3 years ago

Bottom line, Denver Mattress does not stand behind their products! I purchased a Denver Mattress in 2006 that included a 15 year warranty. That mattress failed and was replaced in 2008. Now the replacement mattress has failed, with one side drooping down. I called Denver Mattress to replace it and was told that it was not under warranty, as the original warranty (from the original mattress) expired in November 2021. I have receipts for both mattresses, as well as another warranty pamphlet that was included with the replaceme... read more