Deery of Ames Service Department

Sarah Arnold 

on Google

11 months ago

10/10 would not recommend. Absolutely horrible customer service/ service dept. I purchased my vehicle from this location a little over a year ago. It started making a loud clunking noise. I had it into to be looked at multiple times, and each time I was told the techs could not replicate the noise I described. I recently called again asking to have the vehicle looked at for the same issue and was told it would be a little over a month out before they would be able to get me in, this typically seems to be the case even for si... read more

Ashton Thompson 

on Google

a year ago

Service department sucks. Sent my better half there for an oil change, ONLY an oil change. Calls me after about 15 minutes later saying it is going to be almost $500 and 3-4 hours. Swindled into coolant flush, transmission flush, fuel additive, fuel filter and new air filters for cabin and intake. All these were based on the mileage of the vehicle, not the actual service history. Mind you I had changed the 3 filters and flushed coolant myself in last 15k miles. Just didn't have time to change oil this week myself. She knew t... read more

ellie beitelspacher 

on Google

2 years ago

horrible service department 

Cathy Walter 

on Google

2 years ago

had my 2006 Chrysler Town and Country Van in for repair at a service center in Boone. When I picked up the van I seen the RPM was running high in park and netural. I drove it around Boone and it would not idle down. I went back to service department to have them look at it before I left Boone. He said with repair that was done, there was nothing that would have made the idle high. The advisor said the IAC valve may need replaced, you can't adjust it, its computer driven and knows where idle needs to be. If he had raised the ... read more

Michael Tapper 

on Google

2 years ago

I hope he gets friendlier service than I did last month! Brought my truck in for the tire sale and your parts and service department could not communicate to find the correct tires I had ordered and made an appointment for three weeks prior. Service managers were less than friendly and parts department was confused as to what tires were supposed to go on my truck. I will say the technician working on the truck was friendly and seamed to know what was going on. Service advisor needs to find a place of employment. For that rea... read more