Dean Flooring Company, LLC

R P. 

on Birdeye

a year ago

This company is horrible.. I spoke to Angela and I ordered samples (May 1) from them, they were never SENT. She (Angela) was happy to send me an invoice ASAP for the samples $75..which were NEVER sent. When I requested an update (May 12) on the order weeks later. She had no idea what I was talking about and asked for my shipping address. Still got no response when I replied. Emailed again in June, with an update. Which was completely ignored. She didn't even give me a refund when asked for it. Luckily, I paid with PayPal ... read more

Tyonia B. 

on Birdeye

3 years ago

I ordered the Panel Red bullnose tape free pet friendly stair treads which are beautiful and functional. The treads are very well made, made in USA too, with high quality carpeting. The customer service representative that I spoke with were knowledgeable and professional. My senior pups are safer and my staircase looks beautiful. Well worth the investment! 

William C. 

on Birdeye

4 years ago

I ordered a runner from dean flooring and when it arrived it was the wrong size so I called and was told I can place an order for a new size which I did, and I was instructed to return the old one I did not want. I sent the runners back and two months past realizing I have yet to receive my refund of $240.00. I have called over a dozen times getting excuses every time that I can only leave a message for someone to call me back which I never received. I threatened to contact the bbb if I did not hear back from someone. ... read more

Pam B. 

on Birdeye

4 years ago

BUYER BEWARE. I would strongly suggest any buyer to check the Dean Flooring reviews on the Better Business Bureau website at: https://www.bbb.org/us/ga/dalton/profile/new-carpet/dean-flooring-company-llc-0483-40079627 They have an "F" rating. I was one of the customers burned by Dean Flooring. Forget about ANY customer service or satisfaction if your item needs to be exchanged or returned. I don't know how they are getting away with what they are doing.  

Pete E. 

on Birdeye

4 years ago

Ordered the 'non slip stair treads'. The backing to these is awful. Moved a few times to clean and completely lost all of its stickiness. Now holding down with carpet tape. Lasted less than a year. Dean Flooring Company was no help. Avoid this overpriced junk 

Nancy D. 

on Birdeye

5 years ago

I ordered flooring on 8/12/2019 and cancelled it on 8/27/2019 when I did not receive it for a specific event (elderly visitors on new hardwood steps). I received no response or refund for what I consider a large purchase. I have now called three times with no refund, call back or response. Please do not try to do business with this company or you will be as sorry as I am! 

Robert S. 

on Birdeye

5 years ago

The product I received did not match the pictures or description on the web page. When I called to fix it I was told I got what I ordered. And Dean’s was not responsible for the ad being misleading. The rep said I could return them at my own expense. She was short with me, and unwilling to discuss any sort of consideration.  

Kim F. 

on Birdeye

5 years ago

Terrible company! Order not delivered due to UPS issue in early March. It is now the end of May and after MANY calls and promises, I have still not received a refund of $500.00!! Reported to BBB and saw they had a rating of F. 

Alice D. 

on Birdeye

5 years ago

BUYER BEWARE! I ordered a set of self-adhesive stair treads purported to not slip. Totally $229.99. I received the treads weeks after ordering them and the self-adhesive tape just fell off the porous back of the tread - pretty clearly a defective product since if the tape is not sticking to the tread, it matters not that it "may" stick to the stair (which I doubt since it was of such flimsy quality). Communication with the company and eventually with the owner Dean Kiley was abysmal. Below, please read my copy/pasted ... read more