Logo White
Watch Demo

De Franco True Value Hardware

Own this business?

This business is unclaimed. Owners who claim this profile can update information, boost SEO, and more.

Claim this business for free
5.0
3 reviews
|Hardware Stores|Niagara Falls, NY 14301

3105 Pine Ave, Niagara Falls, NY 14301

(716) 285-3393

http://www.truevalue.com

Closed now

Facebook

Suggest edits
Top Retail in your area
5.0
(9) · Hardware Stores

101 Comet Ave

(716) 873-3660
5.0
(2) · Hardware Stores

3874 California Rd

(716) 662-1490

3 people are looking at this business

5.0
(6) · Retail

1220 French Rd

(716) 668-2800

1 person is looking at this business

About

Rental, Sales, & Service Bounce Houses, Window/Screen Repair, Tents/Tables/Chairs, Sewer Cleaner, Saws, Pumps, Power Washers, Power Tools

Suggest edits
BIRDEYE FOR BUSINESSES
Birdeye For Business

This profile is powered by BirdEye. Over 60,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye

BirdEye Score

The BirdEye Score® is calculated based on our proprietary algorithm applied to customers reviews, weighted by a range of different factors.

Learn how the BirdEye Score® is calculated
5.0
3 reviews
52
  
40
  
30
  
20
  
10
  
1 review has no rating
  • 2 Reviews5.0Facebook
  • 1 Review5.0Yellow Pages
Sort By:
5 results available.
Recommended
Mark Timothy Grubb Jr. on Facebook

5 years ago

07/20/2015, 13:09 PM
Mark Timothy Grubb Jr. on Facebook

5 years ago

07/20/2015, 04:56 AM
mark.maroney.583 on Yellow Pages

7 years ago

03/08/2014, 08:22 AM
I work in all fields of construction, from roofs to floors and everything in between. If ever I have a question, or am looking for a tool or part, I can count on the staff of DeFranco's True Value to go above and beyond helping me to complete a project. The store has in stock most of the materials I commonly use on a daily basis. Whether it be a special screw or washer, maybe a floor sander or sewer snake, or even a mailbox or lawn gnome (the secret guardians of your house at night), DeFranco's has it. If a day arrives that I am not greeted upon entry with a smile and professional courtesy, I will quit my job and go back to playing with Lincoln Logs. When I am in need of something on the job, I make this my first stop. Not only is it closer (in between downtown and uptown), but the staff will jump to show you where everything is, making your trip quick and easy. If they do not carry a particular item (hey, this isn't a lumber yard!), they will refer you to the best place to find it. When I am shopping at a major chain hardware store, I won't name names (rhymes with Blows!), I get substandard service, or no service at all. Sometimes I'm even given false information! "Yes you have two inch hose, it's ten feet away... right behind you," a fellow CUSTOMER chimes in. Better yet, it's wonderful when you buy a part, that the employee swore on his dead grandmother was the right one, only to drive all of the way back to the job and find out that it was the wrong part entirely. The remainder of the job had been waiting on this one part to be completed and could go no further without it. So not only did I stop working and leave, but held up two other workers by then and longer still having to go all the way back to exchange the part, take up my old Foreman's time consulting him about the issue, use up more gas, appear unprofessional to my customer and push back deadline only to try and exchange the part only to find out that I can't return anymore items due to some new stipulation in their return policy! Now stuck with the extra part, I follow the same employee all around the store looking for what I really needed and have to listen the entire time about how I am wrong and somehow wasting HIS time by looking for something I don't need because he was correct the first time and must be improperly installing the original part being what I still need to use. I understand that you would not be working retail if you were any good at construction and may not know the ins and outs of that field, but if your stuck working in a store on a daily basis you should at least TRY and familiarize yourself with where things are. THAT looks unprofessional. I actually called DeFranco's to consult about a plumbing issue once cause I couldn't get a hold of anyone else. I would highly recommend utilizing this stores resources, stock, rentals, and above all customer service. -Wheels
Featured content
"Near Me" Searches: What You Need to Know

"Near Me" Searches: What You Need to Know

"Near Me" Searches: What You Need to Know
Review response templates: now no excuse not to respond to reviews

Review response templates: now no excuse not to respond to reviews

Review response templates: now no excuse not to respond to reviews
Footer Banner
Get more reviews. Get more customers.

Get more reviews from your customers with BirdEye. Dominate search results. Beat local competitors. Grow your business. Easy, done.