DCH Toyota of Oxnard

Kevin K 

on BBB

a year ago

This business is deceitful. I inquired about used cars, including disclosing poor credit. I also indicated that I was interested in the 2011 Honda CR-Z. The employees at the business indicated that I should provide a credit application and my information. Then, after doing so, this business stated that a car is not financially possible. There was no explanation due to credit; rather, the car wasn’t able to be financed. This information could have been disclosed up front if it were truthful. Yet the dealer in fact advertises ... read more

Ricardo G 

on BBB

a year ago

Toyota has bad customer service.I bought a bmw 228i 2016 and 3 weeks later it started having problems. They didn't want to deal with me after receiving a 20,000 dollar check. I'm doing everything in my power to involve lemon law in this situation so they don't do the same they did to me to anymore people. They sold me a lemon and they knew the car had all these problems. Worst experience ever. 

Kathy M 

on BBB

2 years ago

I got ripped off as a Senior Citizen when I went to Toyota of Oxnard to shop for a new Toyota. I found a Toyota Corolla that had a MSRP of $23,005 and thought that was something I could afford. After being there all day, I was exhausted and finally agreed to buy the car because I just wanted to go home! They sat me down with the finance guy to do the paperwork, but when I looked at the price of car it went from $23,000.00 our agreed on price, to $32,500.00. When I asked how that could be, He told me, “Don’t worry about it, t... read more

Amanda B 

on BBB

2 years ago

I was pressured into buying a warranty after saying I didn't want it. I was told I had to pay for additional add-ons and over MSRP on a highlander hybrid. I was told that every other dealership was doing this and the coat charge of $1700 was required, non-negotiable. I feel like I was taken advantage of since I am a woman. I will never shop here again. 

courtney s 

on BBB

2 years ago

R***** ******* is the type of person who will keep customers coming back year after year. He was extremely helpful, personable and willing to go the extra mile. In a time where customers service seems to be a thing of the past Robert gives us all hope. Give this guy a raise or better yet promote him to a supervising trainer for the state of California. Thanks for the cookies & coffee (D**** & C******* 2022 Prius ECO) 

John K 

on BBB

2 years ago

Do not believe the lie that you need to buy a vehicle service contract (VSA) on new vehicles when purchasing a new vehicle. Further, if you need to cancel said service agreement, do not trust DCH to do it for you. The F&I rep, Johnny, lied and gaslighted us into buying a 10-year premium VSA (only option presented). He said we had to purchase the VSA at the dealership that day or it wouldn’t be an option. He also said it was easy to cancel. After looking closer at the TFS website later, it was very clear that we could have wa... read more

Casandra S 

on BBB

3 years ago

Purchased a life time oil filter contract - which they led me to believe was through Toyota. When I moved I found that it was through a third party which has no dealerships in the area I moved to. I contacted Toyota and they told me to come in and they'd start the refund policy. A pro-rated refund for a service I'd never used. I went in the next day. They told me it would take a month to process. It's been over two months now and still no refund. I'm now living 2,500 miles away and can't go into the dealership which is probl... read more

Kamron K 

on BBB

3 years ago

I had a nail in my tire which was located in the middle area . I tried to see if they could patch it , and they said no it’s a liability. I ended up paying for a new tire and cabin air filter and engine filter . The adviser was not forthcoming I feel instead of patching up the tire I ended paying up $430 . She originally told me $1,000 because I also needed an alignment . I believe I was price gauge because I take my vehicle to DCH ventura and have been since I bought my vehicle in 2020. Ventura has never mentioned these lin... read more

Jose V 

on BBB

3 years ago

I purchased a car from Toyota it came with a bad tire and I was supposed to get a theft system that I paid for and was never installed I had to keep calling and calling I had to block my number for them to finally answer me I even spoke to J*** the manager and it was hell and I have a proof here that they didn't install the product they said they were going to