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Darrell's Appliance Service & Sales
- Appliances
- Smithfield, UT
About this business
I always enjoy the "David and Goliath" business stories' the ones about small hometown businesses thriving even when up against major multinationals. Up in Cache Valley, there's a great story about a little appliance store that has become a favorite place to shop in northern Utah. I'm talking about Darrell's Appliance Service and Sales. Owners Darrell and Betty Ricks have for more than three decades provided the best in appliance sales and service repairs. Their story begins on May 1, 1970. Darrell and Betty decided to open ... read more
Location details
2346 Airport Rd, Smithfield, UT, 84335, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedAfter moving to CV and needing a new dishwasher, I discovered Darrell’s. Amazing customer service over the phone, very knowledgeable sales staff could tell me all the features and exact prices of every model I asked about. I purchased the dishwasher I wanted (for less than any other place) and it was installed 2 days later! Every other big box store had a 2-8 week time frame for install. The installer arrived on time, worked quickly and quietly, was respectful and kind. Showed me all the features and gave me a complete run d... read more
Business response:
Thank you Lissa for giving us the opportunity to serve you. We truly appreciate your business!
They are the best. Quick service and friendly. Brain is Awesome!!!!!
I would not recommend the service department. After Brian spent less than 3 minutes at my home. Being told that it would take $800 to fix my washing machine, just to go to the show room and pick one out. Then being charged $78 plus tax $83.23 for the service call, ok. We bought the part $92.92, watched a YouTube video, it ended up taking an hour to fix. We won't bother the service department again.
I personally know Jay and Kathy Ricks, who own the store. They are such genuine people and are willing to do just about anything to take care of a customer or a friend. I would highly recommend Darrells for your appliance needs. My parents have received all their appliances from them.
50 years of serving the public's appliance needs
rhis is bad company they like get money i sure but service is bad people are rude and the ruin my waher not fix it , my washer wash 8 months old and it stop spining out water and ge sent me to them and after they replaced the computer board it stop working , i keep trying get this man back in the house show him it not function now but he just trying to leave without fixing it now washer go to fill up full on any setting and after full drain and stops it a brolen machine avoid this company like the black plaque , the destroy ... read more
Update: Darrells got a hold of me and made everything right. The tech showed up the next day and did a great job. I appreciate this company for doing the right thing. They will keep my business. Well....their technicians don't show up to appointments. I even called earlier today to make sure they would still be able to show up after 3. The very nice lady on the phone said that the service tech would call on his way to my home. I ended calling later in the evening, around 5pm, and was told by the secretary that Charles, the s... read more
Their service department is a disaster! They would never call us back. It took close to two months for them to fix our washer and they have never 100% fixed our broken dryer. The technicians that came to our house never fully diagnosed the problem and they never acted like they really knew what they were doing.
We purchased a kitchen-aid gas range going on 2 months ago. It was defective the first day we got it. Service guy has been out twice and keep saying they need parts to “fix” the burners. I can only cook on 1 burner and the 1 burner has issues too. Every time I use it our house fills with gas, it can’t be safe to use. My husband called again today and got no where. Why don’t you guys back up your products? We paid $2800 for a defective gas range, why can’t you guys accept responsibility and replace it so we can all move on an... read more
Frequently asked questions about Darrell's Appliance Service & Sales
How is Darrell's Appliance Service & Sales rated?
Darrell's Appliance Service & Sales has a 4.4 star rating with 527 reviews.
When is Darrell's Appliance Service & Sales open?
Darrell's Appliance Service & Sales is closed now. It will open tomorrow at 8:00 a.m.
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