D-3/a-ok Appliance Service

Coloradomom 

on Dex Knows

11 years ago

Poor Work/Customer Service Charged a "labor fee" of $54.95 for literally 1 minute of work and left my microwave oven unit full of greasy fingerprints and sawdust on the floor. Also had to help the poor boy lift and push the unit back in. He had to come twice in one day as the first time he came with improper equipment. Upon talking to the owner for labor fee clarification it basically encompassed everything but labor. Healthcare, car expenses etc. Whatever happened to customer care, cleaning up after yourself, showing a litt... read more

Jeanette R 

on Dex Knows

11 years ago

shoddy service This company has got to be one of the worst I have ever seen! I was referred to them by American Home Shield because my refrigerator was not cooling. The first tech they sent out replaced a fan after stating that he really didn't know what the problem was. This did not fix the problem so they then sent out "Rick"!! On his first visit he not only did not fix the problem, he broke the handle off my fridge!! He was in a very big hurry to leave just after we heard a snap & then hustled out the door. I went in to c... read more

Fed up 

on Dex Knows

11 years ago

Worse than one would expect or hope Used them 3 times in the last month. They give 3 hour windows for service (today was 1-4) techs have been late every time (today did not arrive until 5 today) they do not call you to update you (called the office and was told "you are next on the list" whatever that means). The company is too big and seems to have monopoly for some manufacturers for warranty and repair work so they do not care. Their techs work on a commission % of the ticket and they bill time and materials so the techs t... read more

Highly Disappointed 

on Dex Knows

11 years ago

Rip Off The company came to fix our oven after it quit working after running self-cleaning. The repair man disrespectfully laughed at me when I said what the problem was and said it was probably user error. He replaced the part. Oven is now working. He told us not to use self-cleaning anymore and that we should have our 6 year old climb into the oven and clean it! Then he said she wouldn't do it because she doesn't even clean her own room. He knows us how? He charged us an amount that is 1/3 the original cost of our oven!! W... read more

Rudy 

on Dex Knows

13 years ago

I've used them for YEARS They've fixed dishwashers, clothes dryer and washers ... some several times. No problems ever. 

Bridget 

on Dex Knows

13 years ago

Thank you Our 1 year old washer that came highly recommended stopped working. Our family piles up clothes in no time. I was very please with the price and service.....thank you... 

Karen 

on Dex Knows

14 years ago

Helpful and pleasant I had an appointment set up with A ok for a recall repair on my Maytag dishwasher. Dave called ahead to let me know just when he would be there, and then arrived on time, and was very pleasant and helpful while completing the repair, answering all of my "curiosity" questions with patience and good humor. 

namser 

on Dex Knows

14 years ago

Do not purchase replacement parts from A-OK. I brought a dishwasher/motor pump in for repair and because of a seized part on the motor, A-OK couldn't repair the motor. I purchased a replacement assembly (motor/pump) from them for $250 and in one month, I noticed the motor was making some bearing noise. I asked to have the part replaced with a new assembly and was told that they don't warranty any parts. Once the part leaves their building, they will not cover any warranty unless they installed the part. For those of you plan... read more

knittingquilter 

on Dex Knows

15 years ago

I prefer D-3 for repairs We have used them many times over the past 12 years, both for in and out of warranty service. They always come on time, helpful, and fix the problem quickly. We even purchase parts from them when we do our own repairs. Very helpful and knowledgeable people