Crystal House

Grant C. 

on Apartments

7 years ago

Poorly Managed Property and Cockroaches I would strongly recommend avoiding this property. It is poorly managed and maintained. The property manager and office staff are unresponsive to tenants. In addition, maintenance requests are largely ignored. Worst of all the building has a large presence of vermin, booth cockroaches, and rats in common areas. My requests to have this resolved by management and maintenance were ignored. 

Rolly Z. 

on Apartments

7 years ago

Except For COCKROACHES Its Great Seriously, this place has great bones - the unit I have has a good floorplan, there are good public amenities such as the pool, gym, front desk, and lounge. However, nobody wants to live in a place that is infested with cockroaches, coming out of the cabinets to and walls. I am a very clean person - now neurotically clean. Nothing I do can fix these bugs though. I feel trapped in my apartment. I've looked around a bit and management often replies to posts online. They are WELL AWARE of my sit... read more

A A. 

on Apartments

7 years ago

Would not reccomend Sleazy management that tries charged me almost $2000 in made up damages when I moved out. Slow moving and uncommunicative management, book keepers, and director of operations. They are not on your side. Spend the same amount or minimally more and get a much better experience in Crystal Tower or other apartments in Pentagon City. 

Michael C. 

on Apartments

7 years ago

Urine in apartment A terrible welcome. We deeply regret signing a 1 year lease in Crystal House. The staff are so bureaucratic. We have been here 12 days but already I've complained 2x about the tenants above us who allow the dog to urinate on the balcony onto our unit. Despite multiple complaints, it continues and the staff are non-resident and defend the tenant above us. The lease prohibits animals on the balcony. Not understanding why no action; wondering what it could be. 

Brionna H. 

on Apartments

8 years ago

Subpar at Best I have lived at Crystal House for almost a year, and will be moving when my lease ends. The pros: close to metro, renovated gym, nice appliances in the renovated units, and an on-site convenience store. The cons: leasing office and concierge are often less than helpful, with any issue you could possibly imagine. There are only 5, visitor spots for both buildings which you have to pay for. Concierge often sends you 10 emails for one package and also pick and choose if they will let your food delivery person ent... read more

Xiao L. 

on Apartments

8 years ago

Very IRRESPONSIBLE staff I will NEVER recommend this apartment. I lived there for 13 months. The neighborhood, swimming pool, concierge, etc. is good I think. However, the leasing office is so irresponsible and made me very very angry. We moved out one month ago and today I got a email bill to ask us to pay over $500. And they only give us 2 days to pay the bill. I went to the leasing office to ask more about the fine. They showed me some photos to prove that it is not the same when we moved in. But when we asked them about ... read more

K M. 

on Apartments

8 years ago

Don't Waste Your Money Here While Crystal House offers a decently large apartments and a convenient location the management is horrible and does not care about the residents. I lived there for almost two years after taking over a friend's lease. I was in one of the larger, older units and when my lease came up for renewal they told me I could only lease the unit for an additional six months and at an additional $700 a month! To highlight how terrible management is when parts of the ceiling fell in the storage unit area no on... read more

Chris T. 

on Apartments

9 years ago

Management is very poor Do not move here. The management has been terrible. I moved in at the beginning of 2013 and will be moving out as soon as this lease runs out end of 2015. The overall building is pretty old and run down, they are doing renovations but really is just covering up how bad it is. They changed all the locks to an electric key fob for all public doors and your apartment , which was really sweet at first but half of the doors are broken with these new locks. But management is the main reason I am leaving, th... read more

Debbie G. 

on Apartments

9 years ago

Great Service Hi, I came in to visit the property looking for a 1 bedroom apartment and the person who showed me around was wonderful. The property is going through some upgrades but it didn't deter me from renting. Thanks Crystal House!