Crossroads Hyundai

John M 

on BBB

a week ago

*** had many great purchasing experiences here. If you decide to buy a car from this store, ask for ****. He really knows his product. 

Pasquale K 

on BBB

2 months ago

I had an incredibly disappointing experience with this dealership. First, they were completely unresponsive when I tried to get clear answers. Then, the hidden fees were outrageous: $160 for nitrogen in the tires, $600 for VIN etching on the glass, and an exorbitant $800 for documentation feesnone of which were properly explained or *********** make matters worse, they initially quoted me $1,200 for shipping, but when the paperwork came, it was $1,800. The lack of transparency and shady practices here make it clear theyre no... read more

Dawn E 

on BBB

11 months ago

I went to this dealership ready to purchase a lightly used Santa Fe. Their website ****** that the dealer's fee of $799 is included in the advertised price of the vehicle. I was told there was a military discount - not true. After wasting couple hours of my time getting all the information to run my credit and for the supposed military discount, I was finally allowed to address the price. At that time, I was given a sheet of paper that itemized the costs. The advertised price of the vehicle was raised by $450, the $799 deale... read more

Bruce M 

on BBB

a year ago

In mid-Sept 2023 they sold ** 2014 **** F-150, we thought in good faith, later found out it needs $9000 to get it up to par. Before learning that took the pickup to them just to fix an emergency brake problem, their "repair" made it much worse, will cost $5000 to fix. So $14,000 needed to fix all elsewhere. Now late Dec, still trying to resolve issues, and have no vehicle to drive. Pressured to take down critical review and post a nice review. Pressuring now to have us trade in the faulty pickup at a loss and buy something e... read more

Mark 

on BBB

2 years ago

So many reasons I had an awful experience. 1. They lied about the price of the car I wanted to buy over the phone and made me come in person to get the "final" price 2. They wouldn't sell me the car unless I bought their "Colorado package" which means they put a piece of plastic on your bumper and a sticker on your window for $~2k. 3. They forced me to finance through their lender even though I wanted to pay cash. 4. They snuck in extra charges in the paperwork, such as $200 for putting nitrogen in the tires. I told them I d... read more

Lynn J 

on BBB

2 years ago

We took our Elantra to Crossroads Hyundai for some warranty work and I drove behind this car all the way from Fort Collins to drop it off. All brake lights and tail lights were working properly. When we went to pick it up we were told that all three brake lights were burned out and it would be $175 to change there bulbs. They would not admit that they had to have caused the problem and we ended up paying $40 to have one bulb changed so that we could get the vehicle home somewhat safely. I will never use this company again. 

Elizabeth M 

on BBB

3 years ago

The service department does not stand behind there promises nor commitments. Unfortunately I had to buy a second car from them to realize nothing changes. I’m on my 4th Hyundai because they build great vehicles but that is where this ends. Crossroads Hyundai should be avoided at all costs for any follow up maintenance. I was promised 3years of free oil changes with my new vehicle. First one was free now the are reneging on that agreement. My other care had paint peels after 2 years they wouldn’t fix that either. I had to hav... read more

Xavier C 

on BBB

3 years ago

Purchased a car as is with a warranty for that reason. Took car back 3 days later due to a noise which they said they repaired but didnt. Took it some where else turned out to be rotors and pads. Engine light went on went back to them had three diagnostics done repaired water pump which took 6 weeks to repair. Picked up car noticed damaged to it and suspension light went on as I was leaving. Returned immediately service tech said nothing could be done until Monday. Went in on Monday they refused to repair damaged or check en... read more

Dana D. 

on BBB

3 years ago

This dealership has had me jumping hoops from day one my husband and I bought a 2015 ******* Santa Fe and paid cash for it unfortunately my husband passed away shortly after we bought this vehicle so I was left with having to worry about things on my own they've had a couple of recalls on the vehicle itself this last one was for checking the PBS modules they I finally got them to come and pick this up cuz there was a chance of fire from driving this but they finally came and picked it up and then called and said everything w... read more