CrossCountry Mortgage, LLC

Thomas E 

on BBB

5 years ago

This company failed to provide the correct payoff at the date of closure for my refinance. This caused the title company to disburse the incorrect amount to the mortgage holder and not satisfy the payoff amount. The title company did not end up paying off the loan until 20 days after the closing causing me to incur interest charges close to $1000. When I informed them and provided them with the documentation from the lien holder showing the correct payoff was sent to them prior to closing, they completely discredited it and ... read more

gm0980 

on BBB

5 years ago

Stay Away! They will do a bait and switch - lure you in with an enticing Loan Estimate, take 2 months to process your loan, and then offer you a Closing Disclosure at the 11th hour, with much higher closing costs. Don't waste your time! 

Cornelius C. 

on BBB

5 years ago

Horrible experience no one calls you to let you know your status on loan once I told them I no longer wanted to use them they ran credit over and over and denied my loan instead of withdrawing from it 

Norman D 

on BBB

5 years ago

Worst company ever. One week before close I signed electronically loan docs. Day before close details completely changed. Too late to back out. After closING they told me they sold my loan to another company and gave me a loan number. That company had no idea who I was. Then CC told it was sold to another company. They also never heard of me. Meanwhile I sent first payment to company A. They couldn’t find my payment. Final result. The loan was never sold. Had to stop payment on first payment and make phone payment to CC. TOT... read more