CrossCountry Mortgage, LLC

Jean R 

on BBB

4 years ago

We were referred to Cross Countey Mortgage through our ****** ********** ******* so we thought they would be reliable and reputable. Our CC Mortgage lender's was Jim *******. Initially after shopping around to 3 different lenders, Jim gave us the lowest closing costs for our refinance loan. He was quick to order the appraisal for which we paid $475. After that pint, he stopped communicating with us and when we would reach out to him he would never call us back and only leave 1 word or 1 sentence email replies with absolutely... read more

Alex B 

on BBB

4 years ago

Michael ********the mortgage broker working for CrossCountry Mortgage, has lied to us. Instead of doing the competent work, he assured us the we would get a loan and we proceeded with a contract to buy a house. We spent $650 on home inspection, $1000 on attorney, $350 on oil tank inspection and $600 on house appraisal only to learn that in the end the CrossCountry has rejected us. Before we learned about that, we also went ahead and cancelled our apartment lease and started packing. Since the loan origination was delayed by ... read more

Steve S 

on BBB

4 years ago

I recently purchased a home. While I was very satisfied with my realtor, who is a friend of mine, the one mistake she made was referring me to Darik T***** of Cross Country mortgage. Darik is a habitual liar who will tell you anything he thinks you want to hear to get the deal done and make as much money as possible. If you decide to use Cross Country mortgage, do not take Dariks, or any of the CC mortgage teams word for anything, make sure you record every conversation. In the beginning, he was your typical, smooth talking ... read more

Sarah P 

on BBB

4 years ago

If this company spent as much time actually working on their actual job instead of paying a "Client Manager Liaison" to respond to the multiple complaints they have on this website and Better Business Bureau, they might've actually closed the sale of my condo on time instead of 8 DAYS AFTER THE CLOSE DATE. The reason we had to close 8 days late: they blamed us for "not getting them all of the necessary information". However we did get them the needed documents ONE MONTH PRIOR to original close date, they just did not review ... read more

Corey G 

on BBB

4 years ago

Greenville, South Carolina. William ******has done a tremendous job with our VA Loan and has assisted us with a couple refinances! Even when Will move to this new company, we followed! Will has always be upfront and honest! If it didn't make sense and wasn't a good deal he would tell us! Such a HUGE investment for my family and I. We have not trusted another since our very 1st loan! Will always makes himself available and is quick to respond, even during off hours. He makes it easy and even takes time to explain to my wife &... read more

Gizmo 

on BBB

4 years ago

Be very very careful! We were looking to refinance. We got a call from this company. I first talked with an application screener, Fred, who talked in a slick, fast way. My initial impression was that Fred was young and unprofessional. He quickly directed me to Chad ******, who was not a licensed agent. His brother was the agent, but I never was able to talk with him. Chad forwarded me his brother's photo license information upon my asking. This is how I found out Chad was not licensed. After collecting our sensitive informat... read more

Jonathan K. 

on BBB

4 years ago

We used Larry *******at Cross Country Mortgage, LLC. in ******** **. We had used Larry in the past for first mortgages and re-financings. This experience was very different. Our initial intention was to pursue a cash out re-finance as we are finishing our basement. In order to proceed with a cash out refinance, the company insisted that we have an in person inspection of the house. We are in the middle of a pandemic and did not want a stranger in our house. Needless to say Cross Country would not waive the in-person inspecti... read more

Jerome P. 

on BBB

4 years ago

Cross Country Mortgage is full of con artist & Liars! The Melville branch located * * ********** **** ******** ** *****. It was what they call a Bait & switch. Our closing cost were double the rate was different than what was stated. Kevin Clarkson was the LO who was trained to lie to his customers. I thought the 2008 Market CRASH got rid of the Frauds. Unfortunally the mortgage business is still filled with these FAKES! Lou ***** a manager of CCM is just as bad as he allows this type of behavior. Very Sad they dont see the ... read more

Pissed Off Hawaiian 

on BBB

4 years ago

Wasted 65 days of my time....75 emails and numerous phone calls. NEVER once spoke to this Sr Mortgage manager. His only response was that I'd rather not talk to you, I need to be invisible and just email. Dragged me through the mud, kick the can down the road, over commit and underdeliver. I asked to get me the complete list of what they needed. Piece mailed every request, sometime 2-3 times from different assistants. Excuses all day long... the processor took ill and couldn't work on your loan ( after not hearing from him f... read more