CrossCountry Mortgage, LLC

Jasmyn S 

on BBB

a year ago

Review is directly related to ******** *****. For 3 months we have been asking her to correct mistakes made by her. She called us weeks before we closed and told us we would be closing and getting keys the following day. She obviously has no clue why she is doing since we didn’t get keys for another 3 weeks and had to find a hotel for the next 3 weeks to live in. She also took it upon herself to add two different home owners insurance police’s which we never agreed to. So now one of the is coming after us for non payment whe... read more

Martin O 

on BBB

a year ago

I must say Peter C and his team in cross country mortgage is very helpful when it was time to buy my first home. He was very patient he explained everything In detail. I am very thankful to them. If you are looking for a mortgage company please use Cross County mortgage speak to Peter C. 

Courtney S 

on BBB

a year ago

Representatives you speak with following a death of the loan holder have no clue what they are even talking about . I spoke to 3 different people and finally some help from the last representative. Get your employees some better training it’s worst enough dealing with a death but working with people who have no idea the process and what you need to submit make the process worst . O/10 don’t recommend this company 

Roberto C 

on BBB

a year ago

If there was one house left in the world and I had a chance to buy it, and I was told “the house is yours. Your lending company is going to be Cross Country Mortgage” I would rather go outside and find me and my family a nice cardboard box and some blankets to live in!! They really need to make 0 stars an option for this “business”. After being told I can do a loan deferment so I can rent the house out (I’m military and was moved on orders and my previous command was on on deployment) i called monthly just to be told that it... read more

Juanita B 

on BBB

a year ago

Juanita B I signed up with Cross Country Mortgage and gave my phone number I then decided to go with another Mortgage company and I opted out from sales calls, well that didn't work because since July 5th, 2023 they been calling morning , noon, and night, I block the number but Cross Mortgage calls from another number. I even called Customer Service the lady said she has opt my number out from their call list but this company is still calling and harrassing me almost every day now and I want it to stop! I'm recommending fami... read more

Steve S 

on BBB

a year ago

I was working with an agent who was professional & courteous on a pre qualification for a home loan. When I contacted the home office with a question I was greeted by a woman with a bad attitude and was disconnected. When I called back she scolded me for hanging up on her! I'm glad I got this red flag and I decided to go with my bank. 

Jeffrey T 

on BBB

a year ago

I was working with Chad ***** to refinancing our home. The first appraisal was done and a note was made indicating a couple of exterior repairs needed to be made. When I brought this up to Chad on our 3/2/23 e-mail ("I saw the items that she mentioned but didn't know that the loan was contingent upon those being fixed right away, That is one of the things we were hoping to get cash back for. However, I will see about getting these fixed.", he replied "We don’t need anything fixed. File is already in processing and will be su... read more

Jessica B 

on BBB

a year ago

This company is the worst! They will not stop calling me after being asked hundreds of times to remove me from their list. They don’t care and just hang up on you. 

Everett B 

on BBB

a year ago

We were looking at refinancing our home with a couple different companies. Glenn from Cross Country came in making claims like his boss didn't like to lose, they'll beat any offer and close in 2 weeks. Should've ran then but decided to trust him. Not only didn't they not beat any other offer, they came in higher than other companies. Quoted at over $10k cash at close, ended up with only a couple hundred cash, and it took almost 4 weeks to close. Every promise this company made was broken. Don't trust this company!