CrossCountry Mortgage, LLC

Lindsay H 

on BBB

a year ago

Harassment. Company will not stop calling despite being told, despite being cussed out, despite bad review left. Every department keeps calling. Started a refi/heloc application with one of their lenders, Robert ********, and was unsatisfied with his fast talking, pushy attitude. Told him I didn’t like him, did not want to continue, and hung up on him. Now CrossCountry keeps calling. Different lenders, Customer Satisfaction, management, etc. I have told every one of them to stop calling and remove my name and they will not. ... read more

Laura K 

on BBB

a year ago

Team ******, including Matt ******- worst customer service ever! Sorry I have to give them even 1 star. Matt was extremely rude & highly unprofessional to both my husband and me. We were assured this deal would be expedited, and I finally had to get the Branch Manager involved, Mr ******- who wouldn’t even call us to address the situation, only email. Then he too promised to keep us updated, but we had to find out from the Title company what was going on. They overpromise and under-deliver! Best mortgage team in the business... read more

Michael R 

on BBB

a year ago

Incompetent is a vast understatement. First, a loan officer failed to processed a bridge loan, over nearly 5 weeks time. The home seller almost canceled the sale. Then the documents never arrived on day of closing, after I drove 1.5 hours to closing attorney office. Had to go back the following day. Second, I'd assumed I had 6-9 months (typical) to settle bridge loan. Not the case. On the day of closing an "addendum to note" appeared with a maturity date of 4.5 months. This note WAS NOT in the final disclosures I'd poured ov... read more

Sandra C 

on BBB

a year ago

This company will not stop harassing me with phone calls. I have asked them 3 times to stop calling me, and they persist. They call 2-4 times a day. I do not even have business with them. 

Robin J 

on BBB

a year ago

If it were possible to give negative starts I would. We own a single-wide mobile home and asked about doing a cash-out refi. We began with one loan officer who after a few weeks came back and told us that it couldn't be done but had a way to help us out. He just stopped calling and would not return calls or messages. So I was looking online and filled out a form. To my surprise it was another loan office from Cross Country Mortgage. We began this process in April. It is not August and we still have not closed on our loan. He... read more

Jacob M 

on BBB

a year ago

I started the process with this company. But started getting very bad feelings when they repeatedly called me. I went with a different company and closed on a house. Cross-country mortgage continues to call me multiple times day grassing and call me from different numbers every time I block them. I've asked them repeatedly to remove me from their call list, they just hang up and call 5 minutes later. 

Mindy P 

on BBB

a year ago

They kept calling me after several months, once my information was entered for second mortgage search. Each time, I told them to remove my name from their call list, they just hung up, I had to block them. And different people, different phone numbers kept calling me from Cros Country Mortgage, and hung up on me again without saying anything or removing my name from their call list. This is a very bad company, they don't seem to have a centralized system, they just randomly have people calling to bother people for months. 

Margaret M 

on BBB

a year ago

This business has been calling me over and over and over! I love the company I have my mortgage in, I DO NOT NEED this Cross Country calling me!!!! Please stop calling me!! 

Steve F 

on BBB

a year ago

The post loan rating for customer service would less than 1 star if I could. It’s worse than dealing with a used car lot! When you call the answer is going to be what creates the least amount of work for whoever is answering the phone. God forbid you have any bank issues and a payment doesn’t clear in time. You will have to pay loan payments by cashiers check or western union for life of the loan