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Cross County Pool Service
- Fireplace Services
- Groesbeck, OH
About this business
This company offers swimming pool service & supplies.
Location details
2848 Springdale Rd, Groesbeck, OH, 45251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer Service We have had good luck with CCPS. They have always been helpful with letting us know what information is necessary to make good choices when purchasing from other stores. They are always friendly when testing our pool water, even when we leave the store without making a purchase. We have dealt with another pool supply company in the area, also with good service, but CCPS is much closer to us. As for the other review concerning their "poor" customer service: It is the consumer's responsibility to monitor every... read more
Owner doesn't know meaning of customer service Initailly I had good experiences with Cross County Pools. I came into their store years ago when they were new & then started using them for all my pool service needs. The lady that used to run the store & I think she does billing also, is very pleasant, knowledgeable & very helpful. She knows alot & can find out whatever she doesn't know very quickly. The other store people are nice & helpful too, but the owner is an A-1 A-hole!! He is VERY rude & disrespectful, I have heard hi... read more
pool knowlege depends who you talk to theres a girl & older guy in the store that are very friendly & knowlegeable, but the 2 high school kids, dont know squat & should not be giving out pool advise! that is 1 reason i stopped goin to leslies, they act like you are interrupting something or putting them out to ask a question & when they do anser you cant hear or understand them! they dont know much of anything to do with pools. one kid told my Ph was low & i need to add a whole big bucket of soda ash.i thot that seem like to... read more
Good service I contracted CCP to open my pool this year and was very satisfied with their service. Staff was friendly. Two weeks later the pool developed Algae. They tested the pool and found that the potassium levels were very high. I purchased a product and it worked great. The owner personally called me back to make sure I was happy. Thanks CCP.
No Customer Service! CCP installed a new liner in my pool in Oct. 2008. They also closed the pool for the winter. When we uncovered our pool in May, we discovered the new liner had come loose. We called CCP and they sent someone in a few days. When I came home from work the guys were still there & they had actually talked with my husband. Nothing was said about any problems.I could see that something was wrong with the liner because the tiles around the top edge of the pool didn??t line up. I found there was a patch applied ... read more
Horrible!!!! Stay Away!!!!! I used Cross County Service to close my pool for a few years and had a few problems that they never wanted to correct after making. The thing that made me never want to use them again though was when I called them to repair a leak in my pipe, coming out of my filter. They broke another pipe while fixing the one that was leaking and charged me an outrageous price to make the repairs. They said that all the pipes needed to be replaced anyway, which was false. I went ahead and paid them to do it anyw... read more
They are lousy at customer relations My experience with Cross County Pools is that they, not the customer, are always right. The bottom line for them is the almighty dollar. I will NEVER use them again and have told everyone I know with a pool to avoid them also.
Great Service Our experience this summjer with Cross County Pool Service has been great. The old filter had failed in the midst of a hot spell. The service department was on the job the day after the request and made the new installation. We were back in service within one work day. On another occasion, there was a large tear in the liner. They came out the same day and had it repaired within a couple of hours. Their service charges are very reasonable for the quality of service they provide.
Customer Service We have had good luck with CCPS. They have always been helpful with letting us know what information is necessary to make good choices when purchasing from other stores. They are always friendly when testing our pool water, even when we leave the store without making a purchase. We have dealt with another pool supply company in the area, also with good service, but CCPS is much closer to us. As for the other review concerning their "poor" customer service: It is the consumer's responsibility to monitor every... read more
Frequently asked questions about Cross County Pool Service
How is Cross County Pool Service rated?
Cross County Pool Service has a 2.5 star rating with 23 reviews.
When is Cross County Pool Service open?
Cross County Pool Service is closed now. It will open tomorrow at 10:00 a.m.
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