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Credit Union 1
- Finance
- Evergreen Park, IL
About this business
This company offers savings and checking accounts, loans and credit including mortgages, auto loans, personal loans, student loans, and insurance protection. They also offer investment services including insurance protection, and individual retirement accounts.
Location details
9441 South Kedzie Avenue, Evergreen Park, IL, 60805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rhea L**** is the best she goes over and beyond, to address her clients needs she has exceptional customer service skill. I would highly recommend her to anyone who’s looking for a loan through the credit union 1.
My experience was amazing! I worked with Shaneice C******* and she got me everything I wanted and more! She’s very professional, efficient and relatable! She made the whole experience so easy, she explained everything very well and I couldn’t be happier after working with her! Highly recommend
This company is a sham. They did not answer the phone during standard business hours and the machine kept rerouting me to leave a voicemail message. They garnered personal information online in order to open the account (which I was excited about regarding the ease of opening a credit union account from my couch) however follow up emails with requests for me to click on odd internet links in order to enter further information piqued my concern. This is a fraudulent company 100% but they're very savvy at making it all look re... read more
Shanee S****** was excellent! She was very responsive and helped with all of the details! This bank is top notch, I would recommend to anyone looking for a great banking experience. We use several services with the bank and are very pleased!
Business response:
Hi Darlene! We consistently aim to provide a premium experience, and we are so happy to hear our team delivered. Thanks for taking the time to leave this review.
C*******, Shaneice Assisted me with my loan application . She was so excellent on what she does. Excellent service and very professional and very detail. thank you so much. Lolita
Thank you Miranda T***** for you excellent service! I appreciate your help at the Rantoul Branch. You rock!
Business response:
Hey Olivia, Thank you for sharing the excellent experience you had at Credit Union 1. We love when our members have a great experience with us, and we look forward to future visits!
Kristin W**** at CU 1 is the BEST! She has dealt with me and my nonsense like a pro! Whenever I walk in to take care of ANY thing, I am always confident she will fix my problem, answer my question or find someone that can. She's the BEST! ** ********
Business response:
Hey Anthony, Thank you for sharing the excellent experience you had at Credit Union 1. We love when our members have a great experience with us, and we look forward to future visits!
I have been a long time customer of Credit Union 1, and having a problem this repetitive and concerning was new to me and very frustrating. I had spent considerable time on the phone before deciding it could not be resolved through phone robots. I needed to take my paper statement to be reviewed in person. Kristin was very patient and listened to my concerns and we shared possible explanations for the bank’s error. She was very efficient and followed through with the necessary steps to resolve. I am concerned about the appar... read more
Business response:
Hi Ruth. Patience is to be expected with every interaction, and we appreciate you taking the time to acknowledge this with your great review. Your business and feedback are both greatly appreciated!
I am a member of ***** ******** ****** ***** and have not been able to access my account due to the merger in almost a week. I have been on hold for hours over multiple days trying to register for an online banking account (the online registration system says it can't validate my information). The customer service reps either promise to call back (and don't) or place me on multiple holds. This merger has led to abominable customer service.
Business response:
Hi Mary, Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We will take this feedback and share it with our team.
Frequently asked questions about Credit Union 1
How is Credit Union 1 rated?
Credit Union 1 has a 4.6 star rating with 454 reviews.
When is Credit Union 1 open?
Credit Union 1 is open now. It will close at 5:00 p.m.
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