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Credit Union 1

4.6

About this business

This company offers savings and checking accounts, loans and credit including mortgages, auto loans, personal loans, student loans, and insurance protection. They also offer investment services including insurance protection, and individual retirement accounts. 

Location details

9441 South Kedzie Avenue, Evergreen Park, IL, 60805, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.6454 reviews
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Suzana O's profile image
Suzana O 
3 years ago

First of all, I would like to deliver my gratitude and special thank you to Hazel S********** at CreditUnion1. Her customer service skills, and ability to listen, and find the best suitable solution to my questions or needs - it’s unparalleled in any financial institution, I have been working for the past 28 years. Her absolute attention, and ability to follow up with me on my financial matters till there will be solved - it’s superb! Above and beyond manager skills. Second, Hazel S********** is well educated and articulate,... read more

Business response:

Hi Suzana, that’s wonderful to hear. Thanks so much for leaving us a review. Hope to see you again soon! 

Terrence S's profile image
Terrence S 
3 years ago

Chikyra is very professional at her job. She is also very helpful and polite. Plus she does the transaction in an timely manner. She is worthy of a 5 star review as a Credit Union employee! 

Business response:

Terrence, we’re so happy to hear you had a good experience. See you soon! 

SENECA T.'s profile image
SENECA T. 
3 years ago

Chikyra **** is always friendly with a beautiful smile. I wish more bank tellers were like her. I get great customer service every time I come to this location. Everyone is so welcoming whenever I come to do business here and combine that with the cleanliness of the branch makes this the go-to Credit Union 1. 

Business response:

So glad you had a great experience, Seneca. Hope to see you again soon! 

MARY W's profile image
MARY W 
3 years ago

I want to share how pleased I am with the WONDER CUSTOMER SERVICE of Ashley H*** and Shante B. at the Credit Union 1 ******** ****** ** ******* **. they very friendly and informative as well as Patient. I would also add how Alex G****{Asst.Branch MGR] is the BEST!!!! I would definitely recommend the SITE. 

Business response:

Hi Mary, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. We look forward to serving you again soon! 

Janna W's profile image
Janna W 
3 years ago

They have been so helpful in helping me finance my new vehicle since my other one got totaled. I had so many questions and they were so nice and courteous and patient with me. Best customer service ever!! #************ 

Business response:

Hi Janna! We consistently aim to provide a premium experience, and we are so happy to hear our team delivered. Thanks for stopping in and taking the time to leave this review. 

Bryan D's profile image
Bryan D 
3 years ago

Yvonne T**** is one of the best if not THE BEST! Representatives I've ever encountered! In fact, I don't think there are enough stars here... she deserves 1,000 more! I'm taking time to explain my experiences with her which is something I don't usually do but I was just so overwhelmed by her consistent effort to ensure my purchase of a vehicle was smooth and painless and she was very knowledgeable with her interactions with the dealer. I could clearly see the dealer was trying to get over on me with there pricing and the pol... read more

Business response:

So glad you had a great experience, Yvonne. Hope to see you again in the near future! 

Toure J's profile image
Toure J 
3 years ago

Big thumbs up to the entire crew at the ******** ******** location, especially Shonna and Valerie!! I stopped in to make a deposit and asked about applying for a car loan. The process went very smoothly, accompanied with a lot of laughs :) . I was approved within a very short time. They are all very friendly and helpful. Thanks again guys!! R. ******* 

Business response:

Thank you for the 5-Star rating. Hope you have an amazing day! 

Tade H's profile image
Tade H 
3 years ago

Ellie R************* is the best mortgage loan originator that I have experienced. She helped me with two re-finances and one home purchase. Each time she was exceptional! She assisted me in getting the best rate and getting closed on time. Everything went smoothly. She makes a stressful process as seamless as possible. I could tell she cared about my home and financial stability. Thank you Ellie again and again! 

Business response:

Thank you for the review. See you next time! 

Katrina A.'s profile image
Katrina A. 
3 years ago

Don't be fooled by a better deal! Saving a few dollars isn't worth dealing with incompetent staff. 4 different answers for the same simple request to get a payoff quote. It became an issue and we had to postpone or new purchase due to their inconsistent information. 

Business response:

Thank you for sharing your recent experience with a loan payoff request. Your comments have been received and shared with the team. CU1 strives to provide premium service and your feedback helps us improve. 

Frequently asked questions about Credit Union 1

How is Credit Union 1 rated?

Credit Union 1 has a 4.6 star rating with 454 reviews. 

When is Credit Union 1 open?

Credit Union 1 is closed now. It will open tomorrow at 10:00 a.m. 

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