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Credit Bureau Systems Inc
- Credit Counseling Service
- Paducah, KY
About this business
Credit Bureau Systems is one of the leading sources for consumer credit information throughout the Midwest. Operational since 1952, the company has been offering a wide range of products and services to meet the needs of all sizes and types of consumer related businesses. It assists consumers in the understanding and maintenance of their personal credit records by offering credit reports and counseling services. Credit Bureau Systems affiliation with the Trans Union Credit Information Company enables credit grantors and cust... read more
Location details
100 Fulton Ct, Paducah, KY, 42001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received a bill from credit-bureau.com/amb for ambulance services for my son. After the insurance reimbursed us I paid the bill online with a credit card. They charged my card almost $600 twice. I called and was told that this has been happening often, they would review my file and I would be issued a refund in 90 days. Meanwhile my credit card has been charged and I will have to pay up to three months of interest for their error. I would like people to be warned that this is happening. After reading other complaints I am ... read more
Business response:
On 3/28/2018 Ms. ****** used an automated unattended online portal to make a credit card payment. She completed the process at 7:48 and again at 7:50. She called Customer Support on same day to report an error and they advised the payment was not posted yet suggesting she call back in 24 hours. She called Customer Support again 19 days later on 4/16/2018 and was advised that the transaction had been flagged for review and possible refund based on consecutive payments. The normal refund process takes up to 90 days. Ms. ******... read more
Extremely rude associates. I called into the center, way transferred to someone who could help me in my account, then spoke with a lady. I asked her what options did I have, she quickly told me that the debtor does not settle (I never asked for a settlement). I then asked about payment plans and she told me only my account representative could answer that (so who was I talking to?? And why didn't she offer to transfer me?? All I did was call the number in the letter I got). Then she threw out there that's "it's been almost a... read more
Business response:
Senior Management at Credit Bureau Systems reviewed this customer's comments and the call recording associated with this review. We agree completely that the call should have been handled much differently by our operator and that at a minimum she should have offered to transfer the call to the Account Representative assigned to the account who could have assisted. The fact of the matter is that Credit Bureau Systems does train its staff to make every reasonable accommodation to assist consumers in paying their accounts and t... read more
Frequently asked questions about Credit Bureau Systems Inc
How is Credit Bureau Systems Inc rated?
Credit Bureau Systems Inc has a 2.4 star rating with 62 reviews.
When is Credit Bureau Systems Inc open?
Credit Bureau Systems Inc is closed now. It will open tomorrow at 8:00 a.m.
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