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Credit Bureau Systems Inc
- Credit Counseling Service
- Paducah, KY
About this business
Credit Bureau Systems is one of the leading sources for consumer credit information throughout the Midwest. Operational since 1952, the company has been offering a wide range of products and services to meet the needs of all sizes and types of consumer related businesses. It assists consumers in the understanding and maintenance of their personal credit records by offering credit reports and counseling services. Credit Bureau Systems affiliation with the Trans Union Credit Information Company enables credit grantors and cust... read more
Location details
100 Fulton Ct, Paducah, KY, 42001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had a horrible experience with this company- probably the worst I have ever experienced. The company does not provide any communication via phone or email. I have been trying to clear my account for a bill that I never owed- Insurance paid the bill in full. The company has the EOB. The company only followed up on my situation each time that I sent an email. I guess my emails served as reminder notices- that's not very professional. The manager was not helpful at all. We will see if he emails me when this is resolved l... read more
Business response:
We apologize that Ms. ******** was unhappy with the experience she had with Credit Bureau Systems, Inc. We are in the process of investigating the matter about which Ms. ******** originally inquired, and have informed her that we will respond promptly once we get a resolution from our client. We thank Ms. ******** for her patience.
Never had such horrible service from any type of company. Trying to get in contact with them takes days. Phone rings and then they say leave a message and we will get back in 3 days! If you do get an answer the person is nice but does nothing. Took me 6 months and threat to sue to get my bill fixed. They doubled my bill for no reason. Sad thing is my local Fire department uses this service and they still don't have there money. Finally wanted to pay the bill online, my god I would never leave my credit information on such an... read more
Business response:
We regret that Mr. ****** had such a negative experience with our company. There was an insurance billing issue on Mr. ******** account, which we worked with him to resolve. Additionally, the $6 fee is a credit card processing fee not charged by our service. Credit Bureau Systems /Ambulance Medical Billing is a reputable company which has been in business for 69 years, and we do our best to resolve patient inquiries as they come up.
Don’t bother trying to contact these people. They will not answer calls on either number on the bill or by email.
Business response:
I apologize for your frustration. CBS receives thousands of calls and emails daily and handles most of them expeditiously. It is possible to encounter hold times or due to busy call volumes or occasionally a voicemail rather than a live telephone representative. It does appear we successfully made contact with you the day after this comment was posted and the issue has been fully resolved. Sometimes perseverance and patience do bear fruit. Thanks for demonstrating both!
EXCELLENT CUSTOMER SERVICE AND FOLLOW UP.
Business response:
Thank you ******* for your kind words and the opportunity to be of service to Wayne Healthcare
Credit Bureau Systems has been nothing but helpful to our facility. The most important aspect is that it is local and our patients are more comfortable dealing with them and the lawyers.
Business response:
Thanks ******. We appreciate your feedback and the opportunity to be of service to Trigg County Hospital.
I would like for your company to know that your employee, Darrin ********, has been very helpful anytime that I call CBS. He is always very friendly and courteous. He always answers the phone in a professional manner. I have never met Darrin, but I feel that I have known him forever.
Business response:
We appreciate *****'s feedback and will pass along her comments to Darrin!
everyone I have talked to at CBS has always been helpful
They are very easy to work with. I can give them any info i need with no negative feedback on why or any other questions of why i am asking them to do what i need for my end of things.
Always have a very positive experience when contacting Credit Bureau. They always help me with any questions or concerns I have with a client.
Business response:
Thank you for your comments
Frequently asked questions about Credit Bureau Systems Inc
How is Credit Bureau Systems Inc rated?
Credit Bureau Systems Inc has a 2.5 star rating with 58 reviews.
When is Credit Bureau Systems Inc open?
Credit Bureau Systems Inc is closed now. It will open tomorrow at 8:00 a.m.
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