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Crab Shack
- Restaurants
- Brighton, NY
About this business
Location details
100 Marketplace Dr, Ste 200, Brighton, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 12:00 p.m. | |
| Tue | 11:00 a.m. to 12:00 p.m. | |
| Wed | 11:00 a.m. to 12:00 p.m. | |
| Thu | 11:00 a.m. to 12:00 p.m. | |
| Fri | 11:00 a.m. to 12:00 p.m. | |
| Sat | 11:00 a.m. to 12:00 p.m. | |
| Sun | 11:00 a.m. to 12:00 p.m. |
We made a reservation on Wednesday for Friday night because we knew it could be busy. On Friday we called to verify our reservation just in case, we were told we have you on our list and we will see you at 7. We arrived 10 minutes early and checked in only to hear “oh sh*t.” It was apparent that they had forgotten our reservation. We waited outside per the standard due to COVID. Ten minutes later we asked the status and were told they were cleaning a table and it would be 5 more minutes. Ok that would only take us 10 minutes... read more
Business response:
Austin - We are so sorry for what happened with your family's reservation and for how it was handled. We take your feedback very seriously and want to make it right! Please email us at customerservice@krgops.com with your name and details of your experience including the location and date of your visit. Thank you.
The food was fantastic!!!! Our service on the other hand was horrible. We spent $140 on our dinner. We asked for desserts at the end... we waited 25 minutes while our server catered to a table of her friends seated near by. We finally decided to go somewhere else to get our kids ice cream. I asked the hostess if we could pay up front, she apologized for our server - explained the horrible service. I knew she felt bad. The server came up front with attitude, we paid and left. We’ll go back when in town, but if that’s our serv... read more
Business response:
JoDee - We are so sorry about the service you experienced during your visit. We take your feedback very seriously and never want you to leave unhappy. Let us make it right! Please email us at customerservice@krgops.com with your name and details of your experience including the location and date of your visit. Thank you.
RecommendedAlways an amazing time atmosphere food great cocktail drinks just love love this place and location of course !!!
RecommendedI brought my little puppy dog and she was given a bowl of water and treated like she was a regular customer what she's a rescue puppy and I'm getting her out of her shell what I appreciate the welcoming attitude from everybody at Crab Shack
Recommendedgreat food love this place
RecommendedGood food and great costumer service
RecommendedLong wait but it’s worth it. The food and service is always perfect!
I used to love this place. I ordered to go food and it was very disappointing. the snow crab legs were dry and not edible and I had a caesar salad with just lettuce and dressing (no cheese or croutons, nothing). not happy with this experience at all.
RecommendedGreat food!! Great view of the water!
Frequently asked questions about Crab Shack
How is Crab Shack rated?
Crab Shack has a 4.1 star rating with 714 reviews.
When is Crab Shack open?
Crab Shack is closed now. It will open at 11:00 a.m.
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