Country Inn & Suites By Carlson, Gainesville, Fl

Raeann Critelli 

on Facebook

9 years ago

The Heartless, Unprofessional, Not even heard of these days treatment my friend (mother of a special needs baby) received was down right THOUGHTLESS! I worked with public in every single job I've ever had and never heard of the kind of treatment! TO ANYONE, let alone a mother of a special needs child that explained ENTIRE circumstance to the people of this establishment. WOULD NEVER RECOMMEND! No Business From Me and hopefully YOU Either!!!!!! This PARTICULAR Customer to which I am referring does not stand alone! 

Connie Vanderhorst Williams 

on Facebook

9 years ago

I recently stayed at the country inn and suites in Gainesville. The staff made you feel like you were family!! Particularly a young lady at the front desk named Ally . She was personable and friendly. She helped us find a great little Italian restaurant down the road, and made us feel like we were the most important guests at the hotel!! Love it!! 

Leslie McGinty 

on Facebook

9 years ago

So sad that you guys are heartless rip offs who treat families with special needs children so badly. Customers deserve businesses with a heart! Instead you greedy bullies stole money from a family in need! I shared that story with my over 1000 friends & I can promise you it will get farther! Refund this poor families money & stop stealing medical bill money from a tiny child! Shame on you! DON'T STAY HERE!! 

William OHara 

on Facebook

9 years ago

You should be ashamed of yourselves. Your hospitality is bad and you should feel bad for taking away someone's money when they didn't even stay in the hotel especially when it was for a special needs child's medical issues. Scumbags. 

Andrea Hammond 

on Facebook

9 years ago

We had a family emergency so a room was reserved! Within 5 hours of reserving hotel a call was made to cancel the room! Unfortunately circumstances changed and my father passed away! This hotel manager was a heartless woman & offered no help to our family! 

Richina Grau 

on Facebook

9 years ago

You are a business that caters to consumers, claims to cater to special needs, yet only 5 hours after placing a reservation you refuse to not only refund the money but also offer no kindness or other advice or options. Maybe you should think about putting the customers/families first if you want to run an establishment people want to stay at!