Country Hyundai

Janine B 

on BBB

a month ago

Brought car in for 60,000 maintenance, had car for 3 days, charged almost 1200.00, month later, driving on highway with my grandbabies in car, felt like transmission failure, no acceleration, coasted off highway into another Hyundai dealership, ********, they put it on diagnostic machine, and the said I needed almost 500.00 worth of maintenance, I assured them I just had it done. Tried calling Country Hyundai, no answer, left several messages, no return calls, even to the general manager, no call. I called headquarters. Seek... read more

Alan R 

on BBB

10 months ago

I consider this business to be dishonest by charging for 6 quarts of oil when owner's manual specifies 5.07 quarts and by giving only a $25 deduction when I had a document from them promising a $40 deduction for visiting their service department. I even took a test drive on a 2024 Hyundai Sante Fe SEL. I loved the car and entered into negotiations. However, after this experience, I have decided never to do business with this dealership again for any reason. In all my service visits to ****************************************... read more

Kelsey D 

on BBB

a year ago

Honestly my experience was horrible! They will not tell you the price of the car then after I had bought my car I went to pick it up and the bumper was popping out they tried to tell me it was already there when I had pictures proving it was not ! The manger was a jerk ask me when I was going to start taking responsibility for not seeing it ?? they didnt give me my paper work until at least a week after I bought my car . I kept calling and they finally agreed to fixed my bumper mind you when I got there the manager comes rus... read more

sandra o 

on BBB

a year ago

Where to begin, salesman scratched car. Took three weeks to fix and 8 different stories as to why it will be one more day, two more days, etc. They finally deliver the car to our home, it hadn't been registered or insured or inspected. That was done several days later and we had to pay for the inspections even though it was charged on our bill of sale. They did NOT apply our $500 deposit to the price of the car and are holding it hostage. Roger, Omar and Kevin are all ignoring our phone calls and text messages. They sent us ... read more

Bob S 

on BBB

a year ago

My Father In Law was scrolling to look for a car for our daughter. Clicked on Country Hyundai, considering they had a decent reputation, and the families knew each other many years ago. Saw the Elentra SEL 2020 online, listed as Certified. The price was good, set up an appointment to go see the car with my daughter. Went with my daughter, test drive , etc. No title on hand at that point. told the salesman to hold the car, and he paid cash for it shortly after. While awaiting the title, supposedly the 110 point inspection was... read more

Evan K 

on BBB

a year ago

I recently bought a RWD Ioniq 5 from them on May 25th. I live in ***********, but there were none available in state. Country Hyundai had one, and ********* had a few. I chose Country since they were offering additional incentives from the dealership - a check for $1000 and a free Juicebox charger.I signed the paperwork and then hit the first hurdle. Due to the CT DMV being appointment only, it would be three weeks until they could register the car, as that was the earliest appointment available. Three weeks pass. A rep show... read more

Crystal C 

on BBB

a year ago

I wouldn't recommend anyone to this place to anyone looking for a car, go anywhere but here!!! the people are very rude, and unhelpful. I bought a car from them about 7 months ago. I've already had to pay for repairs out of pocket!!!!every time I've called and spoke with the service manager, he's given me a hard time. my car is sitting at their shop right now since last Monday May 22nd. now its Monday May 29 a week later and I still can't get a loaner. this is ridiculous!!!! 

Lynne W 

on BBB

2 years ago

Horrible, cars were filthy, took my deposit on a car that wouldn't pass inspection, and still haven't refunded.... a month later. 

Jillian W 

on BBB

3 years ago

These people were hands-down the sneakiest most horrible excuse for customer representation I have ever had this was hands down the worst experience I have ever had with repercussions I warned them about and they did not care the man's name was Roderick. It's not because I did not get a car it's because these people strung me along for 2 weeks saying I had been approved knowing full well I had not been approved and knowing full well since I told them on day one how desperate I was for a vehicle and that there would that be l... read more