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Country Hyundai
- Car Dealers
- Northampton, MA
About this business
The TommyCar Auto Group family of dealerships; Country Nissan, Country Hyundai, Genesis of Northampton, Northampton Volkswagen, Volvo Cars Pioneer Valley and TommyCar Collision, have been family owned and customer driven for over 50 years. Here at TommyCar Auto Group we are proud to offer our customers the simplest and most convenient way to buy, sell and service their car from home with TommyCar Direct. It’s all the conveniences you want at the prices you deserve. To find out more visit us on our website. Come join th... read more
Location details
347 King Street, Northampton, MA, 01060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Wish i read reviews first. I was interested in a 2022 tuscan. Got there. They took my $5000 down payment..... signed all paper work. Then told me they don't have the title to the car. It's been almost a month. I still don't have my car. Very lack of communication. Very disappointed in the service
Business response:
Thank you for sharing your feedback, and I want to sincerely apologize for the frustration and inconvenience youve experienced. What youve described is not the level of service we strive to deliver, and I completely understand your ***************** especially sorry for the delay and the lack of clear communication throughout this process. Your time, trust, and $5,000 down payment are all very important to us, and you deserved more transparency and better follow-up from the beginning.Please know that we take your concerns se... read more
Wish i read reviews first. I was interested in a 2022 tuscan. Got there. They took my $5000 down payment..... signed all paper work. Then told me they don't have the title to the car. It's been almost a month. I still don't have my car. Very lack of communication. Very disappointed in the service Thank you for sharing your feedback, and I want to sincerely apologize for the frustration and inconvenience youve experienced. What youve described is not the level of service we strive to deliver, and I completely understand your ... read more
Business response:
i need to update the response We want to clarify that we did have the title in hand from the customer who traded in the vehicle. The vehicle was not sold to Mr. *********** without a title. The title we received was a valid Florida title, as the original owner had relocated from ******* to **************When we went to register the Tucson for Mr. ************ the ***************** informed us that a Massachusetts title had previously been issued for this vehicle. At that point, we had to work with the **** Unfortunately, thi... read more
Brought car in for 60,000 maintenance, had car for 3 days, charged almost 1200.00, month later, driving on highway with my grandbabies in car, felt like transmission failure, no acceleration, coasted off highway into another Hyundai dealership, ********, they put it on diagnostic machine, and the said I needed almost 500.00 worth of maintenance, I assured them I just had it done. Tried calling Country Hyundai, no answer, left several messages, no return calls, even to the general manager, no call. I called headquarters. Seek... read more
Business response:
We sincerely apologize for the frustration and distress this situation has caused you, especially given the safety concerns while driving with your family. This is absolutely not the experience we want for our customers, and we take your feedback very seriously.We are deeply concerned about the issues youve encountered and your difficulty in reaching our team. Please know that this is not reflective of the level of service we strive to provide. We would like the opportunity to review your service records, investigate what ha... read more
I consider this business to be dishonest by charging for 6 quarts of oil when owner's manual specifies 5.07 quarts and by giving only a $25 deduction when I had a document from them promising a $40 deduction for visiting their service department. I even took a test drive on a 2024 Hyundai Sante Fe SEL. I loved the car and entered into negotiations. However, after this experience, I have decided never to do business with this dealership again for any reason. In all my service visits to ****************************************... read more
Business response:
We sincerely regret that your recent experience did not meet your expectations, and we appreciate you taking the time to share your feedback. Transparency and customer satisfaction are extremely important to us, and we never intend for anyone to feel misled.Regarding the oil charge, we follow manufacturer-recommended service procedures, but we understand your concerns and would be happy to review your service invoice with you. Additionally, we apologize for any confusion regarding the service discount, as we always strive to... read more
Where to begin, salesman scratched car. Took three weeks to fix and 8 different stories as to why it will be one more day, two more days, etc. They finally deliver the car to our home, it hadn't been registered or insured or inspected. That was done several days later and we had to pay for the inspections even though it was charged on our bill of sale. They did NOT apply our $500 deposit to the price of the car and are holding it hostage. Roger, Omar and Kevin are all ignoring our phone calls and text messages. They sent us ... read more
Business response:
First and foremost, I want to deeply apologize for the lack of response to your review and for the poor experience you had with us. It is clear that we did not meet the high standards of service we strive for, and I sincerely regret that we did not address your concerns in a timely manner.I understand how incredibly frustrating it must have been to deal with the series of issues you mentioned, from the damaged car and delivery delays to the confusion regarding your deposit and the interactions you had with our team. Please k... read more
My Father In Law was scrolling to look for a car for our daughter. Clicked on Country Hyundai, considering they had a decent reputation, and the families knew each other many years ago. Saw the Elentra SEL 2020 online, listed as Certified. The price was good, set up an appointment to go see the car with my daughter. Went with my daughter, test drive , etc. No title on hand at that point. told the salesman to hold the car, and he paid cash for it shortly after. While awaiting the title, supposedly the 110 point inspection was... read more
Business response:
Dear ***, I genuinely want to express my deepest apologies for the series of challenges you and your daughter faced with the Hyundai Elantra SEL 2020 purchased from our dealership. Understanding that the vehicle and our service didn't meet our usual standards and your expectations is deeply concerning. Every certified vehicle from our end undergoes a comprehensive inspection before reaching our esteemed customers. Everything passed both state and manufacturer standards. It's evident there was a lapse in this instance, especi... read more
I recently bought a RWD Ioniq 5 from them on May 25th. I live in ***********, but there were none available in state. Country Hyundai had one, and ********* had a few. I chose Country since they were offering additional incentives from the dealership - a check for $1000 and a free Juicebox charger.I signed the paperwork and then hit the first hurdle. Due to the CT DMV being appointment only, it would be three weeks until they could register the car, as that was the earliest appointment available. Three weeks pass. A rep show... read more
Business response:
Thank you for sharing your feedback. First, I want to sincerely apologize for the delays and miscommunication that occurred during your vehicle purchase and registration process. I deeply regret the frustration this situation caused you, especially regarding the *** appointments, paperwork issues, and delays in receiving the promised incentives.We understand the importance of keeping our commitments, and it is clear we fell short in your case. The delays in paperwork, the confusion about the *** appointment, and the issues a... read more
I wouldn't recommend anyone to this place to anyone looking for a car, go anywhere but here!!! the people are very rude, and unhelpful. I bought a car from them about 7 months ago. I've already had to pay for repairs out of pocket!!!!every time I've called and spoke with the service manager, he's given me a hard time. my car is sitting at their shop right now since last Monday May 22nd. now its Monday May 29 a week later and I still can't get a loaner. this is ridiculous!!!!
Business response:
Thank you for taking the time to share your feedback. I want to start by sincerely apologizing for the negative experience you had with us. Although your review is from some time ago, we take your concerns very seriously, and I regret that we did not meet your expectations in terms of customer service and the timely repair of your vehicle.Its disheartening to hear that you encountered difficulties with communication, loaner vehicles, and the service provided to you. We understand how frustrating it can be to deal with car re... read more
Horrible, cars were filthy, took my deposit on a car that wouldn't pass inspection, and still haven't refunded.... a month later.
Business response:
We want to sincerely apologize for the experience you had with us. Its disheartening to hear that you were dissatisfied with both the condition of the vehicle and the handling of your deposit.We take full responsibility for not meeting your expectations, especially with the cleanliness of the cars and the issue surrounding the cars inspection. Additionally, I deeply regret that your refund was delayed, and that you had to go through such an unpleasant process. This is certainly not the level of service we aim to provide.Agai... read more
Frequently asked questions about Country Hyundai
How is Country Hyundai rated?
Country Hyundai has a 4.2 star rating with 1,147 reviews.
When is Country Hyundai open?
Country Hyundai is open now. It will close at 7:00 p.m.
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