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Costco Optical
- Laser Eye Surgery/Lasik
- Hayward, CA
About this business
Established in 1983, Costco Wholesale Corp. operates a chain of departmental stores. It provides a range of products, including watches, furniture, musical instrument, frozen foods, beverages, small kitchen appliances and laptops. The company also offers services pertaining to consumer, insurance and business services. Some of its services include identity protection, boats and recreational vehicle (RV) loans, personal health insurance and business phone services. Costco Wholesale Corp. operates more than 575 warehouses acro... read more
Location details
28505 Hesperian Blvd, Hayward, CA, 94545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
About 9–10 months ago, I left a negative review for Costco due to the poor customer service I experienced at the time. The staff back then seemed uninterested, unhelpful, and came off with a lot of attitude—it really felt like they didn’t care about the customer experience. Fast forward to today, I came back to get a new pair of glasses, and I have to say—it was a fantastic experience. The team was friendly, attentive, and much more professional. It seems like there may be a new manager in place, and I didn’t see any of the ... read more
Surprised at other reviews. I’ve likely bought 9 or more pairs of glasses at this location since 2009. I’ve always found staff to be competent and efficient—even when I’ve been undecided on frames. For years I used flex plan dollars for reimbursement but now I pay cash. At times I’ve wondered if I’m paying too much but I think they’re competitive.
I will never buy glasses from Costco again. Staff are so unkind and dismissive, and i always come in friendly and happy, hard to do so when they look at you like a bug. When i brought a glasses frame(from the same Costco) they refused to take a new PD and new glasses did not fit. When asked to adjust the frame, they bent it to the point where the lenses pop out in slight movement. the glasses are now unusable. i had to get a new one. They do not take responsibility, and with attitude. I usually only leave 5 star reviews, so ... read more
I will never buy glasses from Costco again. Staff are so unkind and dismissive, and i always come in friendly and happy, hard to do so when they look at you like a bug. When i brought a glasses frame(from the same Costco) they refused to take a new PD and new glasses did not fit. When asked to adjust the frame, they bent it to the point where the lenses pop out in slight movement. the glasses are now unusable. i had to get a new one. They do not take responsibility, and with attitude. I usually only leave 5 star reviews, so ... read more
My experience with the eye dr was excellent. $120 self pay for a contact exam (+$25 for the opt-map retinal imaging to check ocular health) is the most reasonable I found when calling around as of 1/3/25. I was able to schedule and be seen within a few days, and was provided with a new set of lenses during the exam as well as a mini bottle of solution free of extra charge. I felt confident in Dr Nguyen, she’s well informed and personable and made sure to give me time to ask questions. It was a quick process and i’m grateful ... read more
Frequently asked questions about Costco Optical
How is Costco Optical rated?
Costco Optical has a 2.9 star rating with 34 reviews.
When is Costco Optical open?
Costco Optical is open now. It will close at 8:30 p.m.
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