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Costco Optical
- Laser Eye Surgery/Lasik
- Hayward, CA
About this business
Location details
28505 Hesperian Blvd, Hayward, CA, 94545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The worst customer service ever, I got a pair of lens for my own frame two weeks ago and they are not working for me and went back to Costco for a refund but one the the associate said they don’t a refund RX lenses and refused for a refund. She brushed me off and tell me that I need to talk to the manger?! When the Costco policy is I can return for any unsatisfactory reason?!
I have been getting my family's eye exams from this Costco for years, and I have only great things to say about the Dr.s. They're really professional and great with my 2 young boys. That being said, their office staff leaves much to be desired. Apparently, it was too difficult to call VSP to get confirmation I had insurance. One of my boys could not get "materials" until Nov; however, 3 separate VSP reps confirmed he was eligible for the exam coverage. When I informed the office of this information, she wanted me to have pri... read more
Affordable glasses. Nice designs Staff good. Took couple of weeks for my glasses
About 9–10 months ago, I left a negative review for Costco due to the poor customer service I experienced at the time. The staff back then seemed uninterested, unhelpful, and came off with a lot of attitude—it really felt like they didn’t care about the customer experience. Fast forward to today, I came back to get a new pair of glasses, and I have to say—it was a fantastic experience. The team was friendly, attentive, and much more professional. It seems like there may be a new manager in place, and I didn’t see any of the ... read more
Surprised at other reviews. I’ve likely bought 9 or more pairs of glasses at this location since 2009. I’ve always found staff to be competent and efficient—even when I’ve been undecided on frames. For years I used flex plan dollars for reimbursement but now I pay cash. At times I’ve wondered if I’m paying too much but I think they’re competitive.
Frequently asked questions about Costco Optical
How is Costco Optical rated?
Costco Optical has a 2.8 star rating with 37 reviews.
When is Costco Optical open?
Costco Optical is open now. It will close at 6:00 p.m.
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