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Costco Optical
- Laser Eye Surgery/Lasik
- Hayward, CA
About this business
Location details
28505 Hesperian Blvd, Hayward, CA, 94545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:30 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The service was unacceptable. I wanted to buy a pair of sunglasses and it took ridiculously about 10 minutes to just let me know it was out of stock.
Worst optical center I have ever went to.
Rude staff with no respect or care about patients time
The worst customer service ever, I got a pair of lens for my own frame two weeks ago and they are not working for me and went back to Costco for a refund but one the the associate said they don’t a refund RX lenses and refused for a refund. She brushed me off and tell me that I need to talk to the manger?! When the Costco policy is I can return for any unsatisfactory reason?!
I have been getting my family's eye exams from this Costco for years, and I have only great things to say about the Dr.s. They're really professional and great with my 2 young boys. That being said, their office staff leaves much to be desired. Apparently, it was too difficult to call VSP to get confirmation I had insurance. One of my boys could not get "materials" until Nov; however, 3 separate VSP reps confirmed he was eligible for the exam coverage. When I informed the office of this information, she wanted me to have pri... read more
Frequently asked questions about Costco Optical
How is Costco Optical rated?
Costco Optical has a 2.7 star rating with 40 reviews.
When is Costco Optical open?
Costco Optical is closed now. It will open at 10:00 a.m.
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