Cook Properties NY

Shawn S. 

on Birdeye

2 years ago

Well another issue that the Akron MHP, owned by Cook Properties NY, is the water and sewer billing and invoicing as they just cannot get this right for some residents. Here is what was sent to them via emails Email#1 I am just following up on this email. We have several Residents who received the corrected bills, however are seeing increased usage in the thousands of gallons of water for this reading. If this were the case and all this water was used, the Park would be under water. If we total all usages that were adjusted, ... read more

Shawn S. 

on Birdeye

2 years ago

Well another issue that the Akron MHP, owned by Cook Properties NY, is the water and sewer billing and invoicing as they just cannot get this right for some residents. Here is what was sent to them via emails Email#1 I am just following up on this email. We have several Residents who received the corrected bills, however are seeing increased usage in the thousands of gallons of water for this reading. If this were the case and all this water was used, the Park would be under water. If we total all usages that were adjusted, ... read more

Andrew L. 

on Birdeye

2 years ago

Would definitely give zero star's.... I've dealt with cook properties for 4 years to long, the fees are illegal. Definitely do not waste your time with these burglars. 

Dawn H. 

on Birdeye

2 years ago

It seems Cook properties does not care about the disabled or handicapped tenants in their parks. We moved into Roxbury Estates over 2 yrs ago with the go ahead to keep our tractor in the park. My husband has been disabled for 28 yrs. Now and i have a medical condition. The tractor is kept for snow removal we can not walk behind a snowblower. The point is we need that tractor it has been paid for years ago, we cannot afford to pay someone for snow removal. I still work 5 days a week early morning. Cook properties does not car... read more

Chesare S. 

on Birdeye

2 years ago

Absolutely horrible company and I give negative stars!!!!!!  

Shawn S. 

on Birdeye

2 years ago

Would give ZERO stars but had to do one to post my review. Well Cook Properties NY is once again failing in regards to managing mobile home parks or at least the Akron MHP. It is now a few weeks into July 2022 and some residents still have not had their garbage picked up. Cook changed service companies from Casalla to now Waste Management. The pick up schedule is all screwed up, no commumication from Cook on when they will pick the garbage up and all we get is the same generic answer that it is being looking into. This may b... read more

Shawn S. 

on Birdeye

2 years ago

Still waiting on road repair issues. Keep getting the same old resonse that the issue will be taken care of. Some major pot holes in the Akron MHP. Had an issue this past week with the garbage pick up as Cook with its poor communication to residents was changing disposal companies but the new totes got delivered a bit early before the new company took over. By the time Cook got word out to the residents (by email which some residents don't have) some residents already had thier garbage / recycle in the new totes. which the ... read more