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Continental Toyota
- Car Dealers
- Hodgkins, IL
About this business
Location details
6701 South La Grange Road, Hodgkins, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Was excited when they told me they were not adjusting prices on their vehicles. Come to find out they add a **** dollar "paint protection" that is not optional. The vehicle is not even on the lot not sure why it's not optional.
Business response:
Please accept my apology. I am very sorry to learn of your experience with are dealership, please know it is not our intention to have customers leave our dealership feeling the way you did. Please reach out to me with your concerns.******************* General Manager *************
Don't waste your time with this dealership. Took a look at their web site and saw national lease programs that were available. To my surprise, when visiting the dealership, I was told that Continental Toyota is not participating in any of the "National" programs and that I should read the fine print. "Dealer participation is not guaranteed". I said, if not participating, don't show the offers on your site! ******************* them in the door and tell them something completely different. Shame on you Continental!
My experience at Continental Toyota was absolutely ********... On 5/11/21 I bought a vehicle from them, I told them I was in a hurry that I had to run home to take care of my dogs and also bring back my down payment. They kept telling to wait and sign the paperwork, I said I will sign the paperwork when I come back. So the forced me to get the paperwork work done. When I left at 8pm they were closed I saw that the vehicle I bought was listed for $700 less from what I paid on ********. When I called *** ******* he said he wil... read more
Business response:
Thank you for bringing your issue to our attention. As per our phone call I believe we have agreed upon a resolution. We look forward to seeing you Monday.
We have been longtime customers to this place and the service was bad for the very first time. We will no longer do business with their service department. They acted like a shoddy, shady car repair shop. My husband too his car in to fix the problem and spent $355 for them to fix one issue and of course car services at the dealership will always try to tack on other services but the man fixing his car told my husband the problem could be fixed without the extra. Well the car went off the lot back home after the "repairs" wer... read more
Business response:
We sincerely appreciate your business through the past two purchases at our dealership. We apologize for the negative experience you had with our service department, and would love the opportunity to make things right. Regardless of your decision, we are glad to have serviced you and your family over the past few years. Have a wonderful day.
I received a letter from Toyota indicating "URGENT AIRBAG SAFETY RECALL" and I went to the dealership where I purchased my Corolla to have this work done. After leaving the car off, the Continental Toyota Service Department called me later to inform me of $800+ service work they "found" UNRELATED TO THE RECALL. I declined this work and never received another call. I had to call the dealership to check on the car even though I was told I would receive another call. When I picked up the car the interior fan no longer works cor... read more
Business response:
We would like to extend to you our most sincere apologies regarding recent visit. I would greatly appreciate the opportunity to review this further with you if you are willing to. Joe ****** *************
My family and I wanted to purchase of 2 cars and got price estimates from 4 other Toyota dealerships prior to arriving at the Hodgkins location. Early on we mentioned the exact colors (red/black), model, and best price estimate we receieved. For 4 hours our sales associate went back and forth between us and Andrew Low (sales manager) to discuss logistics and pricing. We test drove a BLACK model of the car, agreed upon prices, and began the extensive paperwork process. Approximately 30 minutes into filling out the paperwork o... read more
Business response:
Thank you for taking the time to speak with me the other day regarding your visit. Good luck to you and your family in your search for a Rav4. We hope you are able to secure the vehicle you desire and enjoy it for many years.
Lack of Customer Satisfaction. Today, I presented at the service center because I have been having a Tire light on for well over 3 weeks on my 2015 Rav4 after I changed the Tire sensor. I have been to other tire shops and was told the only place to get this corrected was at the dealer. So I went. Upon arrival, at the Service Center there was this young male hispanic associate sitting down by the name of Alexander. Before I even got off my vehicle, I noted his angered look towards My vehicle as if he was upset I came in for s... read more
Business response:
Customer came in to the service department at Continental Toyota on Tuesday March 3rd and had a disappointing experience. He was attempting to get a tire sensor recalibrated. He became dissatisfied with the treatment from his service advisor, and was concerned that he was being charged too much for a reprogramming. The customer declined to service his vehicle and opted to not have the reprogramming performed. After the customer left the dealership, he reached out to the Service Manager, with whom he also had a dissatisfying ... read more
Had a horrible experience today July 5th in which I reserved a vehicle which smelled like mold and was layered in dirt and some type of pop / milk all over the gear shifter the interior looked like a work truck would sit in it of they payed me , when I asked customer service to help they said there was nothing they could do I've spent over two thousand dollars in rentals in the past month you'd think my family could get a clean car, they did nothing to address it or make it right ruined my family's vacation and my little boy... read more
Business response:
Hi Anthony, We would like to thank you for frequenting our Rental Department, though we are sorry to hear of your recent experience. We appreciate you reaching out to customer service, and although you declined, we did offer to quickly get this vehicle up to the standard you are used to. Additionally, alternative vehicles were offered in its place. We apologize we were unable to come to a resolution that was to your satisfaction. Thank you.
Frequently asked questions about Continental Toyota
How is Continental Toyota rated?
Continental Toyota has a 4.4 star rating with 3,771 reviews.
When is Continental Toyota open?
Continental Toyota is closed now. It will open tomorrow at 9:00 a.m.
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