Continental Toyota

Imad Q 

on BBB

a year ago

I recently had the unfortunate experience of servicing my car at this Toyota dealership, and it was nothing short of a nightmare. Not only did they overcharge me for the service, but they also managed to damage my vehicle in the process. When I brought up the issue, they shamelessly tried to deny any responsibility, leaving me to foot the bill for their incompetence. Save yourself the trouble and steer clear of this dealership unless you enjoy being taken advantage of and mistreated. 

Prakash S 

on BBB

a year ago

Never buy any used car from this dealer! I purchased a used *** x5 2017, within few days noticed Air Spring from rear suspension was sagging down, took it to the *** service center they confirmed both Air Spring needs to be replaced with the quote of $3000, sales manager said it's not covered under used car warranty and the car was in good shape when it was sold it seems. They sold me a defective vehicle hiding a technical issue which ordinary person can't tell when you do a simple test drive of few miles. ***** part is, the... read more

Ken G 

on BBB

a year ago

I received an email on 9/26/23 from Continental Toyota that read Year End Clearance Sale on ALL New in Stock OR INBOUND UNITS. I went to their website and found a new 2023 Toyota Prius XLE FWD in Guardian *************** ***************** for a Smart Price of $34,449 and Total Est. Net Amount Due $38,360. Vehicle was in transit. There were no exclusions mentioned in the email. On their website I confirmed availability. I received a phone call from the dealership. They said vehicle was on its way and was not sold. They said I... read more

Ivy C 

on BBB

2 years ago

I have purchased so many different brands vehicle for my family, and this was my first time to purchase Toyota for myself. And that would be the worst experience I ever had in my life. I would give 0 star if I can. TBH, salesman is nice to customers. But their finance department is not professional enough, and refused to resolve the problem. They even asked customer to pay for their mistake and tried to put all the responsibilities on their customers. That was what happened to me. I was a grad student and were able to apply ... read more

Carlos D 

on BBB

2 years ago

We had a bad experience in this dealership, they are taking advantage of people for no reason. They call it "market adjustment" to justify and hike the price of the vehicles they are selling... We were looking at a RAV4 hybrid and ** running the numbers looked good until the dealer gave ** a final price $9,000 above the **** price. We understand market conditions but it seems like they are charging customers because they can't keep inventory? That it ridiculous! Perhaps market conditions allow increased price but what they a... read more

Veronica M 

on BBB

2 years ago

My 2021 Toyota hybrid RAV4 recently starting experiencing an issue with the remote start. I tried to schedule a service appointment with the service department. They stated. They can give me an appointment at 9am mom-fri. I work just like everyone one else and I mentioned that I am unable to schedule during that time slot and asked if I can schedule for drop off at a later time. They were not willing to provide any other time slot other than 9am Mon-Fri. I asked to speak to a manager and I was then transferred and received a... read more

Craig K 

on BBB

3 years ago

This establishment is a complete rip off I took my car in for 2 repairs that was diagnosed to be the problem I was having with blinking dash lights costing me **** after I paid **** on yesterday for the problem they diagnosed I drove out the lot to my home and the same problem happened to only have to return the same day now I am receiving a call from ***** telling me it's something else now telling me they will patch that problem up and return me the car if you did a diagnostic than this should of be detected saying this is... read more

Gordon Z 

on BBB

3 years ago

Was excited when they told me they were not adjusting prices on their vehicles. Come to find out they add a **** dollar "paint protection" that is not optional. The vehicle is not even on the lot not sure why it's not optional. 

Mark S. 

on BBB

4 years ago

Don't waste your time with this dealership. Took a look at their web site and saw national lease programs that were available. To my surprise, when visiting the dealership, I was told that Continental Toyota is not participating in any of the "National" programs and that I should read the fine print. "Dealer participation is not guaranteed". I said, if not participating, don't show the offers on your site! ******************* them in the door and tell them something completely different. Shame on you Continental!