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Consumers Credit Union
- Finance
- Gurnee, IL
About this business
Consumers Credit Union is a full service credit union. Consumer services include Rewards Checking,Student Choice Checking,Free Checking,Request Checking Information,Savings, Debit Cards,Gift Cards, and Health Savings Accounts. Loan services includeHome Loans, Real Estate Center,Home Equity Loans,HomeAdvantage,Loans,Auto Loans,Personal Loans, and Loans. Business services includeBusiness Accounts,Business Services,Business Loans and Business Visa Cards.
Location details
4946 Grand Ave, Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Poor fraud protection. My debit card was stolen and used at a retailer over one thousand miles away. Consumers was unwilling to do anything to seek credit back. I cannot trust them with my debit card spending when they do not protect their customers from fraud nor take any steps to make their customer whole.
I hate this bank. I literally have mental trauma from what they did to me and the psychological games they played with my head. Took ***** of my money that I needed and never gave it back then Pretended they didn't see it on their end. Lied over and over. Made me call in countless times to verify every transaction and if I made it and used psychological techniques to try and make me look crazy. They are horrible and why should I pay my bill after all the abuse I took? Are you going to pay my medical bills now? Shortly after ... read more
As a banking institution Consumers has been great but Cenlar is their mortgage service provider. To say they are a nightmare to deal with is an understatement. They charge fee's with out notification, they do not mail required commuincations. The service staff are generalist and you will be transferred multiple times with no answer. I am having to involve an attorney to work through my issues. I will be filing a formal complaint if my issues are not resolved in the next week
STAY AWAY FROM CONSUMERS CREDIT UNION!! BAD. BAD. BAD COSTUMER SERVICE. NEGATIVE STARS IF I COULD. I contested fraud charges on my **** in June 2023 and they credited my account in full except for the interest and late fee charges against that balance. How can you charge a finance charge to what is supposed to be a zero balance?? So now they are threatening to take me to collections for not paying on my account that I had closed due to incompetence on their part. They are masters at giving you the runaround. STAY AWAY!!
My car was totaled on 6/18/2023 and since then my insurance company has paid them the payout portion. I have been working with the *** insurance company I have to pay the rest of the loan off. I have spoken to three I different people about my totaled car and how I won't be making payments on a balance that will be paid out by my *** coverage. They have now lowered my credit by almost 100 points because I have not paid on an account that will be paid off. When you ask to speak to a higher up, they refuse to allow you. ******... read more
We recently changed our banks and for our monthly automatic loan withdraw they deducted nearly $400 from both our old bank and new bank. This was over 2 weeks ago and I've done the live chat with them 3 times and today spent 15 minutes on the phone once and over 20 minutes again over the phone trying to get our money back. I was first told over chat 2 WEEKS AGO that the money would be returned automatically. I waited a few days and it still wasn't. The second time I contacted them they said they would file a return with acco... read more
They have unfair practices, like only removing one late fee per the lifetime of a loan. Not willing to work with customer out of good faith. Extremely unprofessional customer service with hanging up on customers when they get upset with the situation. No having supervisor available to speak with and instead put a ticket in for a **************************************************************** a bind with their accounts.Not having a hardship plan for their customers.
Pleas people make sure you keep all your records on anything you do with Consumers credit union. I have a **** f150 and they helped us refinance it in 2022 now i got my hours at work cut and got behind 68 days ( june/july) when we called multiple times on 8-2-23 to get it taken care of they told us the amount we would need just over $1000 was owed. we got one payment made (june) which would dring it to one late payment $513 for july. on 8-3-23. we called same day and asked about other possible alternatives they trying to say... read more
Terrible customer service. I wish I never did business with them. I closed my account and they hit my credit report in a way that I cannot open any new lines of credit or CDs or anything. I'm sorry but how do I go from a perfect credit report, 850 score, 6% credit utilization, 24+ year excellent credit history, to not being able to open any new accounts? CCU really screwed me over.
Frequently asked questions about Consumers Credit Union
How is Consumers Credit Union rated?
Consumers Credit Union has a 2 star rating with 105 reviews.
When is Consumers Credit Union open?
Consumers Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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