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Consumers Credit Union
- Finance
- Gurnee, IL
About this business
Consumers Credit Union is a full service credit union. Consumer services include Rewards Checking,Student Choice Checking,Free Checking,Request Checking Information,Savings, Debit Cards,Gift Cards, and Health Savings Accounts. Loan services includeHome Loans, Real Estate Center,Home Equity Loans,HomeAdvantage,Loans,Auto Loans,Personal Loans, and Loans. Business services includeBusiness Accounts,Business Services,Business Loans and Business Visa Cards.
Location details
4946 Grand Ave, Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Worst customer service ever. Paid off a car loan in April my bank sent a payment, since they closed my account the money is in limbo. They claim they needed proof so I went to my bank and they sent a proof of payment so I could get my payment back. Not good enough as they can't find the payment in there system. A so called manager has been dealing with me and for the 3 days I've dealt with her and its all been a run around. I received a call from her boss which did nothing but give me chin music. I live in another state and ... read more
Have been a customer for almost two years. Applied for a credit card, very slow to respond. Was told it was pending approval and more information would be requested but credit union again never responded. Have received emails to provide information but web site doesn't indicate what information in needed. I have tried calling but wait times are very long. Request on their site go un-answered. "Chat" tries to interpret questions but doesn't let user chat with a person. Due to all the "hoop jumping" I paid off my auto loan and... read more
This company should NOT have an A+ rating. At MOST it should have a D. There is NO customer service. They mishandle your money and provide you with no answers as to why or what is happening. Completely incompetent employees.
Horrible bank they don't know how to Apply a payment to an account. They have rerouted their mail last year kept saying they didn't get my payment. Changed address I called they wouldn't give it to me I'm baffled. Pleaded for 2 hrs on phone with manager she finally gave in and gave me address. They accepted always payment from my bank through ******* on auto pay Sept 24 they kicked it back to my bank because they don't know me. *********. ******* won't deal with them now I have to mail payment to them. They kicked the 2 chec... read more
The worst bank that there is. They are liars and crooks. After paying $45.00 for a skip a pay. Calling to confirm that my payment would not be coming out, assured that is would come out until the following month. It came out, over drafted my account. I want to hear the recorder conversation when she assured me that that wouldn't happen! Now I've paid $45 to be lied to, responsible for my over draft fees after being lied to!! Then it will take 48 hours to get the payment they charged me to not take- back into my account and t... read more
My automatic payment has been canceled on their end 4 times in the past year, to this most recent infraction the ** threatened taking alternative actions, up to and including repossession. After making a payment a few days later online, almost 3 weeks later they have my vehicle repossessed and don't even inform me (which is ok direct violation of state law). Then, the police happen to catch the repo vendor for careless driving at midnight, which is how I found out it was being repossessed at midnight. The repo company is req... read more
On April 15, 2024, at 12:38 PM *************************, a loan specialist from Consumer Credit Union, *******, sent me an email informing me that my loan application was approved. Then 6 hours later at 6:37 PM, she sent a second email telling me the loan was denied with no explanation. She wouldn't return my phone calls or emails a wall of silence. Why?? What's different about me that my loan would be denied after it was accepted. There's only one answer that makes sense to me. After the loan was approved, an underwriter r... read more
**************** is the worst. They don't communicate well at all. Told me I would have my title after the loan was paid and here I find out it will be hopefully mailed because of the state I am in since it is an electronic title. Thought they would know this and tell me. Before all this I went to make my last payment and they somehow put the funds into an account instead of on the loan. Told me it was paid off and I would receive my title in 4 to 6 weeks. Then I get a statement showing I have a balance left on the loan. Do ... read more
I requested since 2022 to this institution to close all my accounts to finished business with them after so many troubles banking! I just received a bill from collection agency that I owe money to them when I had the impression I didn't had no business with them! I destroyed cards, deleted app and passwords! After talking to them they response was well the person that help you is no longer with us, we cant do anything about it you owe the amount they have incompetent workers and customers pays for it! Advise to all please ma... read more
Frequently asked questions about Consumers Credit Union
How is Consumers Credit Union rated?
Consumers Credit Union has a 2 star rating with 105 reviews.
When is Consumers Credit Union open?
Consumers Credit Union is open now. It will close at 5:00 p.m.
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