This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
ConnectOne
- Security Systems
- Houston, TX
About this business
Since 1989, ConnectOne has provided comfort and safety to over 200,000 families in the Greater Houston Area. Our home theater packages, security systems, and monitoring tools are fully personalized to meet your needs and dreams. From our customer service representatives to our security technicians, we are keeping your loved ones and valuables safe and secure. Whatever your home technology needs, ConnectOne is the name you can trust. Located inside ConnectOne Corporate Office, Our ConnectOne Showroom allows Homeowners to expe... read more
Location details
10750 Hammerly Blvd #100, Ste 100, Houston, TX, 77043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible, horrible company that takes OVER FOUR MONTHS to resolve the tiniest of issues. They installed mismatched wall plates in my new construction home and were "unable" to find the correct plates after FOUR MONTHS of "searching far and wide" for them. I found the correct plates within fifteen minutes of searching and now they're being absolute jerks about the reimbursement. Small Claims Petition will be filed with Harris County's Justice of the Peace (Precinct 5, Place 2 for anyone else looking for the correct justice at... read more
I have been trying to cancel this service for several months, they simply do not respond.
Above is the contact information for ConnectOne Security at the above named address. My name is ******** *****. We hired ConnectOne to monitor our home security system. The contact was from December 29,2014 to December 29, 2017. We continued to pay the monthly costs through April 2019 when we sold our home at **** ******* **** ****** ***** ** *****. We requested that they discontinue services as of April 25,2019. They informed us that they had renewed our contract on a yearly basis without our consent. Usually, when a contra... read more
This company engages in a predatory contract service with automatically renewing 12 month contracts for their alarm service. They do not provide notice when the alarm contract is about to expire/renew. So when I went to cancel my service because I am moving, I am now expected to pay the remaining 5 month balance in my contract. Maybe I should have read the fine print, but as a customer for 5 years making timely monthly payments, I'd expect to be treated a little bit better. Not to mention that their monthly cost for alarm mo... read more
Business response:
Mr. ********* - Please accept my apologies for *** ******* *****. Your contract ownership was transferred to *** ******* *****, 8800 Highway 7 Suite 328, St. Louis Park, MN 55426 in 2014. You can contact Kenny Allgyer @ 952-777-5855. We have only serviced your account since its origination. They are the owners of your contract. We have no control over their decisions or actions.
No Answer on Phones, No Return Call – So far I'm disapointed, my builder selected them. When time came to schedule a set up, they did not return my call. I gave it a few days and called back. Now there is no answer other than the standard "your call is important to us...." BS.
Great customer service – I recently purchased a resale home and it was already pre-wired for security by Ranger American. I had received several offers for security in the mail, but the website and phone number for Ranger American was on the equipment. I did some comparison calls and was most impressed with Rangers professionalism and timeliness of scheduling an appointment for a sales person to come out to my home. The sales person arrived on time and didn?t make me wait. They were very perceptive to my needs and did not tr... read more
Bad service too!!! – I was treated very poorly by their telephone reps as well. I noticed that the other posts that mentions this were from last year, so this has been a problem for a while. This did not make me feel safe so I switched to another company.
Great Technician - Poor Salesmans – The salesman (to remain nameless) said that there were no promotional programs currently in effect with either ADT or Ranger American. But, a month later, after installation and having visited the website - discounts/promos were abound. This was a disappointment. The technician Mr. Montgomery was outstanding with his workmanship and explanation of equipment use. The equipment worked superbly. Everything was installed very cleanly. I wanted Ranger American to add more security features but,... read more
agree with telephone customer service – I had a very unpleasant experience with one of their phone reps as well. Different circumstance, but pretty much had to talk to a supervisor as well.
Frequently asked questions about ConnectOne
How is ConnectOne rated?
ConnectOne has a 2.8 star rating with 74 reviews.
When is ConnectOne open?
ConnectOne is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com