Conditioned Air's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Conditioned Air

4.8

About this business

Call today to learn more about the Trane heating, air conditioning and air filtration products provided by this independent Trane Comfort Specialist™ dealer 

Location details

3786 Mercantile Ave, Naples, FL, 34104, United States

Get directions
4.83,141 reviews
Select a rating
Chet A's profile image
Chet A 
2 months ago

*** - fantastic tech. His communication skills are excellent, provides good explanation of his work and is very reassuring about the products. We also request Fan because of his great approach to service!! 

Business response:

Thank you for the opportunity to provide 5-star service. We greatly appreciate your loyalty over the years and will be sure to share your feedback with ****** and our management team. 

Ellen S's profile image
Ellen S 
3 months ago

Tech error in upstair neighbor's AC resulted in significant mold damage to my condo garage. It has been since August and I have yet to receive funds to finish paying for remediation and I cannot start repairs without their release of money. I would NEVER do business with this company. They have passed the buck and drug their feet every step of the way. 

Christopher H's profile image
Christopher H 
4 months ago

I have had a service contract with Conditioned Air for several years. The only times I have ever had any issues with my air conditioner is AFTER they have come for their service contract work. The first time I had to replace the entire unit. I was without air conditioning in Florida for over a week waiting on parts to be delivered. The second time the tech put the tools to test the AC on the unit incorrectly and had to call for a more experienced tech to come and determine that the tech was not qualified to even do a simple ... read more

Anthony C's profile image
Anthony C 
4 months ago

Our initial rating was a 1 star because of the poor service we recieved, but after being contacted by their service manager with concerns about their service, we have to say our discussion about their service shortfall was taken seriously and he treated it as a learning experience. We feel this was a one-off bad experience in that we have had CA for service in the past without issues. We came to a resolution, and we appreciated it. 

Bruce G's profile image
Bruce G 
4 months ago

I've been doing business with Conditioned Air since 2015. I've had a preventive maintenance contract since 2016 for two annual check **** In March 2022 they installed a whole new A/C system for $8,484 and they have done twice annual preventative maintenance since. I've had no problem until I needed them. On November 7, 2024 my A/C was not working. I called Conditioned Air (who advertises, "Reliable HVAC Repair with 24-Hour Emergency AC Repair," see **********************************************************) and was told the ... read more

Jon G's profile image
Jon G 
4 months ago

Daniel was great. He answered all of my questions and was very attentive. 

John K.'s profile image
John K. 
5 months ago

Jacob came out to service our AC on short notice. I called this morning and was fortunate enough to be assigned a technician who lived out this way (Babcock Ranch, FL). He walked in and diagnosed the problem quickly and took action to resolve the problem as well as prevent it from recurring. 

Julie K's profile image
Julie K 
5 months ago

We had a technician, ******, come to our home as we needed a service call. Our technician was excellent and diagnosed the problem quickly and then went right to work fixing the problem. After completing the service, not only was our air conditioning unit working better but our whole house smelled great too! Thank you for having great people who are both friendly and knowledgeable. Would highly recommend the services from Conditioned Air! 

Business response:

Thank you for your 5-star review. We greatly appreciate your business and recommendation. We will share your feedback with our team! 

Stephen M's profile image
Stephen M 
6 months ago

I had a Service Contract with Conditioned Air, one of their tech serviced the unit in February, 2024 the unit failed August 14, 2024. This tech told me the unit shut down because the drain backed up. I have a person that checks my house weekly, as part of his routine, he puts bleach into the drain monthly as prescribed by Conditioned Air. As part of the service, the tech told me that a dual capacitor and a transformer/relay were "weak". I had him replace both being proactive with maintenance in an attempt to avoid future pro... read more

Business response:

<p>Conditioned Air prides itself on delivering unconditional service with honesty, integrity, and respect in every aspect of our work. We are sorry that you experienced separate issues within a short period of time and understand the frustration that causes. Drain lines can clog at any time, even with proper maintenance. We would not suggest putting bleach in the drain line as a substitute for scheduling a proper maintenance visit. The visit on 08/28/2024, it was found that the thermostat was not working properly. We do no... read more

Frequently asked questions about Conditioned Air

How is Conditioned Air rated?

Conditioned Air has a 4.8 star rating with 3,141 reviews. 

When is Conditioned Air open?

Conditioned Air is open now. It is open 24/7. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com