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Complete Basement Systems
- Home Services
- Colorado Springs, CO
About this business
Location details
5695 Parachute Cir, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We called Innovative Business Authority (IBA) aka Groundworks at the end of June, 2022 because we had water in our basement. Someone came to our home, looked around and determined that there was a crack in our foundation, that we needed drain tile in our walls and a new sump pump, and that we needed to lay a barrier inside the walls. The cost was more than ******** We wanted to start work right away, so we signed a contract that agreed upon service, wrote a check for ****** and waited to hear when they could come. They didn'... read more
Business response:
Hello Julie. Thank you for bringing this to our attention. We brought your issues to management and they have informed us that the refund has been processed. If you have any further concerns, please reach back out to our team. - Innovative Basement Authority.
Had my basement waterproofed . I usually don't write reviews, my experience with Bill ***** Cliff ******* and Adam ****** was terrific, very professional Pleasant. Answered all my questions and concerns. I felt very comfortable with them working at my home..
Great work by Charles ****** Preston ********* and Preston *******! The crew did excellent work and thoroughly explained everything they were doing. Great work by a great crew!!
Straight to the point- the salesman who did my initial survey did not calculate the size of my property correctly. The work crew at least caught the issue and worked with the office to not make that a penalty to me. The initial work itself went smoothly aside from the cleanup on the property not being great, but within 2 months I had huge cracks in my brick veneer and windows pulling away from the frame of my house. When calling *** for follow up, they were completely non-communicative, made several assurances that field sup... read more
Business response:
Hello Rachel. Thank you for bringing this to our attention. We apologize for the issues that occurred during your project. . We have brought your comments to our management team's attention and our manager will reach out to you.
David and Curt did an excellent job with our basement waterproofing issue. They were very professional and great to work with. They did an outstanding job and completed it in a very timely manner. Thanks Basement Systems for having such great employees. Thanks David and Curt!
No call and no show for appointment. I called, and was told there was no record of my appointment. I asked for supervisor, call was disconnected. I called again, told my appointment was another day, but did not have my correct contact information. VERY disappointed.
Business response:
Hello Karen. Thank you for bringing this to our attention. We apologize for the issues that occurred during scheduling. We have brought your comments to our management team's attention and our manager will reach out to you.
Dylan came for my annual maintenance on 7-14-22 very pleasant knowledgeable and kind. I thank him for his service.
The techs that perform the annual maintenance are excellent. They are knowledgeable, polite and professional. Specifically, service tech Andrew Torres is particularly skilled at his work and professional in his interface. My historical issue with Basement Systems/Basement Authority has been response time when there is an issue with the system, the system is down, and it is raining/storming.
Dear management thank you for Dylan. Very professional and very knowledge. Hope you can get all your service up to his standard. Spoke very well of new management. Janet Manchin Thompson
Frequently asked questions about Complete Basement Systems
How is Complete Basement Systems rated?
Complete Basement Systems has a 4.5 star rating with 1,657 reviews.
When is Complete Basement Systems open?
Complete Basement Systems is open now. It will close at 6:00 p.m.
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