Community Surgical Supply

Yury B. 

on Birdeye

5 years ago

Headgear clip on my CPAP mask got broken. I called Community Surgical Supply to order a new clip or a new headgear as I couldn't use my broken one. Ten days later - no order, not even an order confirmation. I called them to check on the order but it turned out they were contacting wrong doctor for the prescription. I was not even notified that I would need a prescription to reorder new supply . I confirmed with them the correct doctor contact info. Anyway, two days passed - no order confirmation. Called again - they suppose... read more

Shawn A. 

on Birdeye

6 years ago

I used this company for 3 years for my CPAP supplies and their customer service is horrible. Last June I was sent the wrong mask with my order. Here we are February and they have since then sent me another order that was wrong and I am do for another one next week. I have been on the phone over a dozen times and been told we will send you the right supplies after you send the wrong ones back in the provided box we are ending you. Well this has been going on for over 8 months and I still have the same mask that leaks like cra... read more

DeAnna S. 

on Birdeye

6 years ago

Zero stars. 2 months of calls, 45 minute hold times, wrong dept picking up, placing me back on hold for 10-15 more minutes, coming back to say nobody from enteral Dept is available but they would email them requesting they call me back to address supply reorder issues. Emails sent using their online contact form also do not invoke a response. Complaint to Better Business Beureau does get community Surgical Supply to respond...TO THE WRONG PATIENT WITH SOMEONE ELSES HIPAA PROTECTED INFORMATION. Which means my daughter's right... read more