Community Surgical Supply

Nick T. 

on Birdeye

2 weeks ago

I had a frustrating experience speaking with Jana at Community Surgical Supply. The call took place shortly before noon and continued until around 12:30 PM. When I first called, the connection was poor, and it sounded as though she may have been outside or somewhere with a lot of background noise, which made the conversation difficult. I was then placed on hold for almost half an hour, only to end the call without getting any resolution to my concern. I understand that issues can take time to resolve, but better communicat... read more

Nick T. 

on Birdeye

2 weeks ago

I had a frustrating experience speaking with Jana at Community Surgical Supply. The call took place shortly before noon and continued until around 12:30 PM. When I first called, the connection was poor, and it sounded as though she may have been outside or somewhere with a lot of background noise, which made the conversation difficult. I was then placed on hold for almost half an hour, only to end the call without getting any resolution to my concern. I understand that issues can take time to resolve, but better communicat... read more

Eileen H. 

on Birdeye

9 months ago

I too find the customer service, especially one person in particular to be arrogant as well. After spending a ton of money here for a hospital bed, mattress and all urinary supplies for my husband, including a ramp rented then purchased, the customer service was poor. I asked for them to pick up a wheelchair we purchased there a month prior and broke. My husband couldn't go to therapy. They told me it was $250.00 to pick it up. I was willing to pay the service charge which was $65.00 for a bolt that fell out. They are ... read more

Tom P. 

on Birdeye

a year ago

When this company is trying to sell me something, they’ll call incessantly. When I try to contact them, or their parent company, it’s a time consuming circus that constantly ends in frustration. The phone service portal is an embarrassment. As someone who works in tech, their system is a great example of how NOT to successfully engage clients. 

CT C. 

on Birdeye

a year ago

This place is awful, customer service is awful, managers are abusive. Talked  to the CEO he has no pride in his organization.  They don’t care about your health.  Seek other suppliers they are smaller and more interest in your mask fitting and more.   Regards and be well. 

Bob A. 

on Birdeye

4 years ago

I've dealt with CSS for years. They used to be better. I've spent the past two months trying to get them to send me the correct CPAP machine. I even offered to meet at their address to make the exchange. Two weeks in a row, no one returned my calls. I finally spoke to a supervisor named "Temple" who promised that someone would deliver to me later that day. No one called. No one showed up. Since then I've called her three times with no response. If I end up sick from using bad Philips equipment, CSS will be included in the la... read more

Eileen M. 

on Birdeye

4 years ago

TL: if you need to breathe and want functioning equipment go elsewhere... My mother is 74yrs old and oxygen dependent (COPD emphazema asthma) and has other frailties that make her unable to lift more than 2 or 3 pounds. She needs to use 4L portable oxygen to walk (and then has a big concentrator at home to sleep with). Add a mask for covid and she has to turn the oxygen up to 5L sometimes even 6L. She has been with community as her supplier for over 10yrs. For about the same amount of time she has been a snowbird because whe... read more

alex k. 

on Birdeye

5 years ago

This company works like a huge corporation where everyone's job is to kick you down the line to another irresponsible rep. Their favorite word is "I apologize" They never return messages They send things to wrong address and then they bill for it. It takes them literally 2 months to send a correct doctor's prescribed parts, after spending hrs on the phone begging for it and it arrives incomplete, so I cannot use it. They can't track their own UPS shipments 

Andre L. 

on Birdeye

5 years ago

This company has no idea how to run a business. I’ve had to call 15 times for sending me the wrong CPAP machine, then a week later sending me a machine with no heated tubing or the necessary adapter to use it at all. Every time I call, I’m put on hold for a half hour and when they do pick up the phone, they transfer you to another department. Not to mention, they charged me for supplies that weren’t even delivered to me. LOOK ELSEWHERE!!!!