Colourpop Cosmetics

Brittany K 

on BBB

7 months ago

My experience with this company has not been good. My order came missing three items. I have contacted this business several times but email with no response. I just want the items I purchased or a refund but can't get a response. The only email I received was a automated one, never a email from a actual person trying to help me with my order issue. 

Savanah B 

on BBB

8 months ago

I've been a fan for years, but not after this last holiday cycle. I ordered around Black Friday. I ordered around 30 items, and my order sheet was two pages long. When I reviewed the box, it looked small and light. They only pa ked the forst order sheet, not the second. There was no checker number listed in the appropriate box. I immediately contacted then and let then know. They asked if I wanted a refund or replacement and I asked for a replacement. They could replace everything but a single palette. I am not sure how, sin... read more

Sena S 

on BBB

8 months ago

Had an item missing from my order. Contacted Colourpop by email twice with evidsenc of missing item - no response. Contacted their instagram and they actually LEFT ME ON READ after promising to get back to me “soon”. Been left on ready for over a day and it’s been over a week of me attempting to contact them several times a day. I’m in Canada so not much else I can do besides a chargeback from my credit card. All this over an item worth roughly $10 CAD. Insanity. 

Kathleen K 

on BBB

11 months ago

Ordered from ColourPop, never received my order. Tracking states on 9/5/24 out for deliver, 9/6/24 awaiting delivery and it hasn't changed. Something seems very wrong with this company and the USPS. Emailed ColourPop, no one responds. This use to once be a decent company but I find this is no longer true. Stay away and warn others to stay away. I am now trying to get my refund through PayPal. Wish me luck. 

Joanna F 

on BBB

11 months ago

Company customer service is terrible. I did not receive the products, they were never delivered. Reached out kindly and was told they don’t have a refund or return policy and to “wait” it out. Well I never received the package so let them know. That’s when they said they can’t do anything about it and will send the package even though it never arrived! So not worth buying from this company site — if they never even send you the product you paid for. Still have yet to receive the products I’ve already paid for. 

Lucy M 

on BBB

11 months ago

I ordered, paid, waited. Nothing arrived. When I reached out to CP for a refund as I had to purchase the items elsewhere for an event… this was the response from “M******”: “Hello, We sincerely apologize for any inconvenience regarding your order. Our management team has reviewed your request and have given approval to issue a refund as a one time courtesy.” A courtesy… to correct a wrong on behalf of YOUR company.. that does not make sense nor is it necessary to say that to a paying customer over an issue that was out of th... read more

Mofid T 

on BBB

a year ago

Hey there! This product offers the best value for the price, and its looks are truly excellent. Thank you! 

Cristine F 

on BBB

a year ago

Placed order on their web site 06/02/2024 for the sum of $86.36, which they immediately charged to my credit card. Web site stated that confirmation number would be sent by email. Never received confirmation email. Despite several emails to company, I receive the same response "we will get back to you in 5-7 workdays". Beginning to think either this company is a scam or doesn't actually exist. 

Samantha S 

on BBB

a year ago

My order is stuck in California and they never responded to my emails. All i want is a refund!