This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Colonial Grand at Onion Creek
- Apartments
- Austin, TX
About this business
Colonial Grand at Onion Creek Luxury apartments brings you the extraordinary luxury and convenience overlooking 32 acres of the finest, classic hill country and Onion Creek, and one of Austin's signature waterways. At Colonial Grand at Onion Creek you'll be stunned by the abundance of designer details and finishes in our spacious 1, 2 and 3 bedroom floor plans including a full-size washer/dryer, built-in desk and bookshelves, and a breakfast bar already included! The clubhouse at Colonial Grand at Onion Creek provides you wi... read more
Location details
1901 Onion Creek Parkway, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
So far so good I moved down from Washington State 2 weeks ago and its been great so far. A few issues that needed fixed were taken care of as soon as I could coordinate with maintenance. Its not resort quality, but its not resort cost either, it is way better than price for value I have found elsewhere. Overall a great place to live so far. And the staff that I have met so far are very helpful and friendly.
Business response:
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Great Apartment Home Colonial Grand at Onion Creek is such a nice community. It is set right off the highway in SW Austin. The community is quiet and well kept. Maintenance is quick to handle your requests and keeps you updated every step of the way. Even in the middle of the night when you call the emergency line they come. If the problem is very server, they call in re-enforcements. Management is very nice and friendly each time I call the office. I am still often surprised when I call the office and they address me by my ... read more
Business response:
Hi there, thank you so much for your positive comments about Colonial Grand at Onion Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MESS!!!!! QUESTION...do you value your sanity? THEN DO NOT SIGN A LEASE WITH THESE PEOPLE!! Everything about this apartment complex is a mess. I've been here since November and its just been one thing after another with this place. Read the reviews and heed their warnings. Don't let them hose you!! Parking? Mess. Office staff? Mess. Apartment grounds? Mess. Trash compactor? Smelly Mess. I could go on forever. And do not get me started on the hidden fees. Whatever you think your rent is gonna be, add $200-$300 on top of that.... read more
Business response:
We want you to know that we take your feedback seriously. Your satisfaction is important to us, and we are disappointed to hear that your experience has been less than satisfactory. Anytime our service, amenities, or facilities fall short, we want to know so that we can address the issue. We would love to speak with you further about your experience. Please contact us by phone at 866-620-1130.
Poor Management but lots of PEST I will start this by saying once they get you to sign that lease, don’t expect anything from them. I moved into this apartment less than 3 months ago and I still have a serious pest problem, I often find roaches and ants in the dishwasher sink and cabinets. It has been like this since the day I moved in and they have yet to solve the problem. The property manager has been very ineffective and unresponsive in her approach to solving my problems. In my opinion she could care less. She does not ... read more
Business response:
Thank you for alerting us to this issue. The team here at Colonial Grand at Onion Creek continually aims to offer our residents with the highest level of service and hospitality, and we apologize for the bad experience you have dealt with. We hope you do not judge our community by this experience, and would love to hear from you in the leasing office or by phone at 866-620-1130. Thanks again for your feedback.
Garbage Situation is a disaster - so gross Every few days, the single trash compactor for the entire property breaks or whatever and garbage piles up quickly. It smells awful and cooks in the sun. People throw cat litter away without bagging it, so there is almost always clumpy cat poop all over. It is so disgusting.
Business response:
We regret to hear of the unsanitary conditions you have experienced at our community. We appreciate the concerns you have voiced regarding this issue, and want you to know your feedback is valued. Our staff will be working to resolve this issue immediately. Should you wish to speak with a member of our staff, please stop by the leasing office or give us a call at 866-620-1130 at your earliest convenience.
Cheaper than most, but not a bargain. The trash situation is really bad. There's one dumpster and it breaks and clogs and then people pile stuff outside on the sidewalk! Gross. Parking is really hard to find, sometimes the walk is really far from my place. They seem to turn over employees regularly too. If you're gonna rent here ask a TON of questions, lots of vacancies now.
Business response:
We sincerely apologize for the unpleasant experience. Our residents are very important to us, and we want to be sure that you are happy with your stay here at Colonial Grand at Onion Creek. If you wish to speak with us about what we can do to improve our service, please feel free to visit the leasing office or call us at 866-620-1130 at your earliest convenience.
5A i enjoy where I live right close the highway, close to everything we need, stores and our apartment building is quite no problems with neighbors also has a dog park so you don't see dogs running lose great place to live .
Business response:
Thank you so much for your positive feedback! We are thrilled to know that you are enjoying your home at our community.
luxury apartments at affordable price Other than the lack of child friendly things such as a park and the ability to use chalk... its a beautiful apartment area close enough to downtown but far enough out to be away from the hustle and bustle.
Frequently asked questions about Colonial Grand at Onion Creek
How is Colonial Grand at Onion Creek rated?
Colonial Grand at Onion Creek has a 3.6 star rating with 219 reviews.
When is Colonial Grand at Onion Creek open?
Colonial Grand at Onion Creek is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com