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Cohen's Fashion Optical

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Location details

328 Washington St, Boston, MA, 02108, United States

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WeekdayScheduleStatus
Mon9:30 a.m. to 7:00 p.m.
Tue9:30 a.m. to 7:00 p.m.
Wed9:30 a.m. to 7:00 p.m.
Thu9:30 a.m. to 7:00 p.m.
Fri9:30 a.m. to 7:00 p.m.
Sat9:30 a.m. to 6:00 p.m.
Sun12:00 p.m. to 4:00 p.m.
0.026 reviews
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Bob R.'s profile image
Bob R. 
13 years ago

Cohen Optical in Lake Grove, New York 11755 – I'm writing to let you know that every once in a while you do business with a store and/or sales representative and you want to make sure that the right person (management) receives the compliment you want to pass on. I'm a business person that knows how important that is to a business or sales associate. I was in need of a pair of glasses and was told through a friend of mine that I should go to "Cohen Optical at Lake Grove" Well, I'm glad I did. My sales representatives name wa... read more

Dinora A.'s profile image
Dinora A. 
13 years ago

Horrible customer service! – If I had an option I wouldn't even rate them 1-star! But the system requires a rating. I walked into this store hoping that they would provide me a good customer experience. Why assume that a business would care about helping and being friendly to their customers! The associate was unfriendly and did not care to assist me with understanding my request. I felt like telling him "hello are you listening to what I am saying". There was another employee there talking negatively about another employee.... read more

morris f.'s profile image
morris f. 
13 years ago

bad store – This is the worst store policy ever I give them no rating because all they do is mark up the price so high so when they give you alot off feels like alot when it really nothing rip off!!! no refund!!! the dumbest thing ever really do not buy any eye wear from this retail chain.They want me to give them a rating they don't deserve anything 

Business response:

Our company is committed to delivering the best possible customer experience and we?re sorry to hear that you had an issue at our store. We?d love the opportunity to help resolve this matter to your satisfaction. Please email Customer Relations at sharonv@cohens{DOT}bz or call 516-465-6975. We look forward to hearing from you. Regards, Jenna CFO Brand Ambassador 

tom d.'s profile image
tom d. 
13 years ago

Belligerent Owner Requires Customer Service Training – I have been a loyal client for several years at this location. After a recent eye exam & selection of contact lenses, I was told by the Optometrist that I should consider new eyeglasses with my new prescription. Not liking any of the frame styles available I asked if it would be possible to have lenses made for my DKNY frames. Both the salesgirl & the Optometrist stated that this was a viable solution. Cohen's proceeded to break my DKNY frames, neglected to inform me abo... read more

humphreyep's profile image
humphreyep 
14 years ago

Avoid a dishonest and deceitful optical store – On Jan.20, 2011, I went to Cohen 

cucbau's profile image
cucbau 
14 years ago

thieves – Total ripoff. I basically been stolen of my money in my face. I looked at the receipt and any way i do the math i don't end up with 1450$ pair of glasses.I asked the lady to do the math for me and she lied in my face. I did the math in her face i end up with approx 1000$ and she still lies in my face that she charged something else which is not on the list. I clearly saw what she calculated. I was totally shocked that i was stolen in westport. I was expecting something else from them. I usually don't complain about... read more

SamAllos22's profile image
SamAllos22 
14 years ago

BEWARE - They will con you – worst experience for a newbie. I went for an eye exam and they didnt give me a well written prescription. I guess since I was upfront with them regarding my intention of looking around for the best deal, they did so in purpose. I didnt realize until the following day when I started making calls around. So I called them back saying the prescription they gave me was incomplete. She said they usually have follow up visits for that. So I ended up losing 2 visits covered by my insurance. My advise to ... read more

tarenchristo's profile image
tarenchristo 
14 years ago

Very knowledgable. Fast service with a smile 

Steele Fried's profile image
Steele Fried 
14 years ago

Patient and thorough! – he doctor was patient and thorough! Chris was also patient w/ me and thorough, and made the shopping experience enjoyable. 

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When is Cohen's Fashion Optical open?

Cohen's Fashion Optical is open now. It will close at 7:00 p.m.  

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