Coates LaKimerly MD

sj3 

on Healthgrades

5 years ago

I like Dr Coates, friendly, but very difficult to get through on the phone. This ALWAYS happens, and the staff takes days to return calls, or they never return calls at all. 

J Murphy 

on Healthgrades

5 years ago

The appointment desk staff told us to arrive 30 minutes early, for our new patient appointment, that was reasonable. However we waited an additional 45 minutes to be seen. 

Sarah 

on Healthgrades

6 years ago

It is pretty clear this doctor only cares about money, not her patients. Not friendly and the office is run terribly. Go to Hartsough or any other dermatologist before you go here! 

Anonymous 

on Healthgrades

7 years ago

When I first started seeing Dr. Coates, I was impressed by her. However, I dreaded going to her office for a variety of reasons. Calls were not answered or returned, appointments would be booked at the wrong time or double booked, wait times were awful. However, something has happened since they have moved into the new building. The office as a whole is running much smoother. Dr. Coates is as wonderful as always, but now her office and staff are too. 

Anonymous 

on Healthgrades

7 years ago

I would never recommend Dr. Coates. 2 of my 4 appointments, we waited over an hour in a empty waiting room. Talked to other doctors, a simple procedure the should've taken at most 2 appointments, she makes it take 4. Over bills insurance and unethically bills you. Never received a bill until 8 months later that was marked 7 days till sent to collections. Well after 6 days of nonstop calls to the office, they finally called me back. They wouldn't take payments and sent me to collections. 

Erika 

on Healthgrades

8 years ago

Very bad customer service. It is practically impossible to get then over the phone and schedule an emergency appointment. And their schedule are also not patient friendly. It always takes me two days before I can reach them, even if I call ALL DAY NON STOP and leave voicemail with urgent status. Smh 

Anonymous 

on Healthgrades

9 years ago

I would never recommend this doctor to anyone. It is the most unprofessional medical facility I have ever dealt with. Hard to get in touch with, never return phone calls as promised, request payment for procedures even though you have insurance and then there is a long delay in returning your payment to you once they have received money from the insurance company. Please choose another dermatologist!