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Closets By Design
- Home Organization
- Eatonville, FL
About this business
Can you imagine your home totally organized? We can. When you call Closets by Design, we will send a talented designer to your home for a complimentary design consultation. We take detailed measurements and explore your endless storage possibilities
Location details
6728 Edgewater Commerce Pkwy, Eatonville, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible experience with the installers, was given an installation date a month after the contract was signed (kind of far out). Take a half of day off of work have everything ready. No Call No Show the installation window, talk to the installation department manager and get nothing but attitude from the guy and he was super condescending. Says they are running late because of another job (seems like they over booked the day). Didn't seem to care that I paid for a service that wasn't being provided and was not happy about it... read more
Business response:
<p>We take your concerns seriously, and we were hoping to accommodate you as best as we could by rescheduling as requested. We understand completely that this is a significant inconvenience, but again this is not completely within our control. We are at the mercy at times to what conditions with find with a home when we arrive to install. If the job takes more time than expected, we do our bet to please everyone but we are limited. This is why we ask for clients to be available for most if not all of the day.</p><p>In this c... read more
<p>I am hispanic customer and I would like to write my review on Spanish because all my community needs to know about closet by design. Decidimos escoger esta compañía por la orgullosa y supuesta garantía que ofrece y calidad. En hecho nuestro primer trabajo fue bueno hace tres anos atrás, del mismo modo algunas amistades realizaron proyectos por nuestra referencia. Pero el pasado Julio 26 del 2023 hemos vivido una pesadilla con closet by design. La mala calidad de mano de obra, durante la realización de instalación no cuida... read more
DO NOT PAY THE PRICE FOR THIS! Uneven counter tops unfinished edges an corners and revealed unfinished drywall to turn around and try to get more money to make a completed job.. they just hack off your baseboards with no finished look at all! Used wrong fitting on a shelve that was too big tore the holes out.. supposed to get cascading drawers got all the same size for over 10k I expected a lot more.. material feels like the same stuff from ***** or **** *****!
I was overall happy with initial installation but defective hamper system just broke and now they want to charge me $200 to replace it. But yet the service people told me that the system had a lifetime guarantee? After what we paid for the master bedroom closet and laundry room I can't believe that they would nickel and dime us like this especially since the hamper design is poor and a set up to get broken. Was considering using them for more closet renovations but I'm changing my mind about that after this experience. It's ... read more
VERY VERY RUDE installation manager. Ordered our closet system in November, waited until January for install. When the sales rep, Pete Jacobson, came to our home, he wrote up the quote. We added some extra options, one of which was not explained to either myself or my husband - upgraded to the Classic collection which included "soft" edges. We were never told that the edges of all the boxes did not include this soft edge, I would expect that when you pay extra for an option it is totally explained to you. The worksheet for t... read more
Business response:
We can totally understand the confusion around this concern, and many others for that matter, because our clients do not deal with the technical aspects of closet installations frequently. However, that does place a lot of pressure on us to make sure clients understand what we do, and more importantly why we do it. In this case, we do not place a soft edge on the vertical panels because it creates a poor look and finish when the rounded edge of a panel meets the rounded edge of a shelf. Its not a cost-savings for us, but ra... read more
Very poor "Service After The Sale" A few years ago I had them install a closet system in my bedroom closet. One of the items installed was an extension hanger. Recently my my wanted an additional hanger. Since it only required 4 screws I said I would get one and install it. I called the office and asked the price and about picking up one. The lady said she did not have the price but someone from the warehouse would call me. That was 6 weeks ago and I have not received the call as of today. Again, Poor Service or No Service A... read more
Business response:
Hello Bob, Thank you for being a customer of ours. I see that you were installed in 2014, and then made a additional accessories purchase soon after. I'm glad that all of that went well. I'm not sure what happened with your most recent inquiry about additional accessories, but I show that we left a message on the only # we have for you on Jun 21 of this year. If you would still like additional accessories, please feel free to reach out. We can also review your contact info to ensure we have that correct. Regarding the re... read more
The worse company ever, rude, Carlos actually thinks its ok to tell me I have buyers remorse when i call to speak about the poor product installed. . That isn't customer service, you come to my home do a shit job designing and quoting and playing a game with quotes,{ Beth the sale lady} then set install for 3 mths later, , day of appt, you tell me you might be here between 11 to 3 pm , really after 3 mths of waiting I should be first on your list of installs. Nope not according to the rude scheduler. The installer was great ... read more
Terrible customer service in the past year. They built a closet for me a few years ago and I have added a couple of small things in the past few years. They can't seem to get their act together. Always send the wrong size items. This past month I ordered a pair of doors for one cabinet. We are now on our third try to get it right. The worst part of it is the customer service. The staff person who does the scheduling and provides customer service has been very rude and is never helpful when there is an issue. I won't do busin... read more
They make excuses don't compensate for your lost time. Did 2 out of three jobs wrong first time.
Frequently asked questions about Closets By Design
How is Closets By Design rated?
Closets By Design has a 1.3 star rating with 13 reviews.
When is Closets By Design open?
Closets By Design is closed now. It will open tomorrow at 8:00 a.m.
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