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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't buy a trailer from this dealer if you live in Davidson County. They took the trailer away that we had made a down payment on because Davidson county was taking too long with the building permit. We were told that as long as things were moving forward that the house would be held. We're moving as fast as we can but when every service is backed up 6-12 weeks because of COVID it's hard. It's extremely frustrating to have spent $6000 plus and have the house taken away just as we hire the engineer for the septic tank which ... read more
Business response:
Hi Julie, thank you for reaching out and sharing your feedback with us. We strive to provide a world-class customer experience, and we're sorry that you feel this way. We took a deposit from you in August of last year, and informed you that you would need to get the permits in Davidson county. 8 months have passed and our retail location still does not have the needed permits to deliver the house.
Stay clear of anything Clayton built! We found a home we wanted, the dealer sold it from underneath us. We went to another dealer and they said they could build the exact same home. We told the gal that we wanted the Freedom 415 W/8' Cathedral ceilings and the under cabinet lighting. She said they could do just that. Told us that if we wanted that package we had to give our money down by a certain date. We gave them our money down. I wanted to change a few things as the company website says "choose your plan and amenities". ... read more
Business response:
Hi Cassie, thank you for reaching out and sharing your concerns with us. Customer experience is of the upmost importance to us, and we take your feedback seriously. We apologize for your experience, however, Clayton Homes and our home building facility built the home we were instructed to build by the retailer. We are currently working with you to get any requested service for the home scheduled, and we appreciate your patience.
Let me start with stay away from Clayton homes. I bought my home in 2010 and had problems with the home and service from day one. Now we are remodeling the home and my husband is an experienced carpenter, we have found the walls are out of plum by an inch in 6 feet, that's bad, we have had a crack in the ceiling and have found that the edge of the sheet rock is not even nailed to anything. I could go on and on, shoddy workmanship all the way around. If you are going to spend the money that they want and interest rates, go so... read more
Business response:
Hi Patricia, thank you for reaching out and sharing your experience with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to be hearing about your home today. We stand behind the craftsmanship of our products, and are always willing to make things right should there be a manufacturing issue. With your home being over a decade old, we would recommend reaching out to an inspector to identify if any issues were manufacturing defects, and we would be happy to look into any items. As our ind... read more
Clayton homes from Chillicothe Ohio has made buying a home from there a nightmare! We hired our own contractor because he was cheaper than who they wanted to use but now apparently our contractor didn't do work to their liking. Of course they keep saying we owe them more money every time there is a problem. The trailer had been delivered but they can't set it up because their contractor didn't like the way the work was done and of course they want more money because the skirting has to be changed because of our contractors w... read more
Business response:
Hi Kim, thank you for reaching out and making us aware of your concerns. Customer experience is of the upmost importance to us, and we'd like to loop in the appropriate parties here at the home office for support. Please email CAT@ClaytonHomes.com with your home's serial number, phone number, and any other information you may want to add. We appreciate your time and we look forward to speaking with you.
If I could give 0 stars I would. Horrible customer service, if they do fix what I wrong with your home it will be unprofessional and crappy work. Andrea that works at the Lancaster, SC ******* homes is unprofessional and extremely rude. She never responds to any complaints. Please save yourself and don't buy a Clayton's home.
Business response:
Hi Rebecca, thank you for reaching out and sharing your feedback with us. Customer experience is of the upmost importance to us. Can you please contact us with your name and phone number, as well as home's serial number and more details of your incident? We'd like to loop in the appropriate parties here at the home office for support. Please email us at CAT@ClaytonHomes.com.
Poor quality home. Bought brand new in November 2019- poor quality/cheap carpet, kitchen appliances, bathroom fixtures, kitchen island, and cupboards. All items listed have either stopped working properly, or look 10+ years old already. For what you pay for these homes it should not already be showing this much wear. I would not recommend a purchase of one of these homes.
Business response:
Hi Leah, thank you for reaching out and sharing your feedback regarding your Clayton Homes purchase. Customer experience is of the upmost importance to us, and we take these concerns very seriously. To better assist, please email us at CAT@ClaytonHomes.com with your name, phone number, and home's serial number.
My issues are not necessarily with Clayton Homes. It is more with the contractor that they hired to do the work for me. I have had nothing but issues with this company and unfortunately it is Clayton homes that hired them and can not get them to do the work the right way. I have been having issues with my awning that I spent $5500.00 on. The contractors did not screw some pieces down so the wind blew them up and tore the awning all apart. Took them over a month to come out to fix it and they came out and tore it all apart, t... read more
Business response:
Hi Stephanie, thank you for reaching out and sharing your experience with Clayton Homes. A customer's experience with us is our number one priority, and we take this feedback very seriously. We are currently looping in our customer advocacy team and they will be reaching out to you as well as the field to resolve this matter. We appreciate your patience and time.
we bought a 2021 cool breeze we love the trailer but it has been another story when it comes to the service and clean up after the sale we paid cash for the trailer once they had all the money all we hear is I'm sorry there is nothing we can do freezer is not working had to wait 2 weeks for someone to come look at it which still has not happened called several times to have the 2 pallets of sand from underpinning removed sorry cant find anyone to take it i would not send anyone to buy from these people
Business response:
Hi Richie, thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please email us at CAT@ClaytonHomes.com so we can document your concerns? We look forward to hearing from you.
If you plan on ordering from out of state, be aware it will be a long, stressful process. I bought a home to be delivered into WV from Clayton of Harrisburg, VA. I was told it arrived to the lot to be looked at by us. Drove almost 2 hours away to find out it wasn't even on the lot. Days later I drove down again to finally see the house. We took care of all land prep, porches...everything except the house being sat on the foundation and any interior work. After buying our home, it was delivered on March 3. From March 3, it sa... read more
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 538 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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