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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I brought my mobile home in April 2021 and when we moved in we walk through it with two different people and told them there is a weak spot in the kitchen and they have not fix it yet. My heating and air unit was leaking two days before the warranty ran out and I called to find out that the warranty started when the mobile home was set up in March, this was not told to me. So I had to pay for that. I just want them to come and fix the list of things that was written down by their employee. When I called the lien holder Vande... read more
Business response:
Hi Mattie, thank you for reaching out. We're sorry to hear that you're experiencing these issues, and we'd like to look into this. Please contact our customer advocacy team at 1-877-264-2812.
The worst experience ever at the Southern Homes of Statesboro lot in Statesboro, GA . The owner doesn't care who hires even his Biker Buddy **** who swills beer together a few nights a week. No customer is ever right in the owners eyes and even cussed at me on the phone! Great Buyer experience- Definitely Not! I went to the lot for a walk thru when it arrived to check it out. The flooring was bad with cuts and spots with the vinyl pushed back In every room except two with carpet..When I started commenting on things wrong wit... read more
This company derserves no stars . I purchased a 2020 farmhouse on 6/20 & still to this day the home isn't finished. The walls were not sealed, meaning you could see in the next room, sinks in the bathrooms where placed crooked, ceilings had cracks, kitchen had so many issues, doors leaked & not placed on correctly, but most importantly the outside. I just found out my house isn't anchored down & they created a bowl under the house. They tried to get someone to skirt the house without the anchor, the tilted cinder blocks & to... read more
Business response:
Hi Michelle, thank you for reaching out and sharing your experience with us. Our customer's feedback is extremely important to us, and we take these concerns very seriously. The retail location you are working with is committed to getting all repairs completed. They have completed numerous repairs and have a list of continued repairs. We appreciate your patience as they work to resolve your issues.
if i could give this business a 0 I would. Your Conway Arkansas location is absolute ****** My husband and I purchased out home almost a year ago, and we have has nothing but issues out of it. Our current issue is that our frame is crowning. Yup that's not very safe. they tell us it a manufacture error and they also keep telling us that they will send someone out there and no one ever shows imagine that. I would not recommend anyone to buy from ******* Homes.
Business response:
Hi Madi, thank you for reaching out. Customer experience is of the upmost importance to us, and we take this feedback very seriously. We contacted the retail location you are working with, and they were happy to inform that they will be completing the blocking on your home this week according to contactors. Please contact them if you have any questions.
They lied about everything got my money and ran my credit just to not even put effort into starting my house I had to find land and everything I called they knew my number and didn't answer so we called Clayton homes to reach the person I needed them they lied about perk test and then found out they made up a date I just said I want my money back I waited a year and a half DO NOT GO TO CLAYTON HOMES GREER they are awful... I talk ken Miller and he just played around they waited until my contract expired and I had to go to co... read more
Business response:
Hi Hailey, thank you for reaching out and sharing your concerns with us. Clayton Homes strives to provide a world-class customer experience, and we are very sorry to hear that you feel this way. Unfortunately, delivery dates are not guaranteed. The process typically takes 8-12 weeks once home is on the property. Please contact our customer advocacy team again if you have further concerns about your decision.
I recommend EVERYONE to avoid considering a purchase with ******* homes, Decatur, Al. I walked in their office on Dec3,2021 and explained that my lease will be up at the end of February. Next Mary **** begin to say this process will be perfect because it only takes 4-6 weeks. All lies. I submitted my app and started the process. Needless to say, Mary **** asked for my 1,000 deposit in December and quoted me at one price but in Jan had me come in her office and had me to sign a sales agreement which by now the price has incre... read more
Business response:
Hi Avetra, thank you for reaching out and sharing this feedback with us. We're sorry that this was the experience you had, as Clayton Homes strives to provide a seamless purchase process. As stated in all contracts, we cannot guarantee move in dates. Please contact customeradvocacy@claytonhomes.com for more assistance.
I do not recommend my dog to get a house from them because the home they built for me is nothing. I am having so many issues with that home. Their people in Pocomoke Maryland office don't give a rats butt about it because they already got paid for it. Anything their own employee is not even considering buying a home from them he looking for other builder or company to build his. My home needs to be built over seriously. The have no customer service experience at all. I wish I had went with Mitchell home or some other home bu... read more
Business response:
Hi Willie Mae, thank you for reaching out and sharing this feedback with us. Clayton Homes strives to provide a world-class customer experience. Our retail location has serviced your concerns with the home numerous times, as well as fixing cosmetic items which carry a 30 day warranty. We have sent cement contractors to repair walls, and informed you that you would need to call an exterminator for any insect issues. We feel that the retail location has been more than accommodating to you and will not be further servicing your... read more
I absolutely do not recommend Clayton Homes of Anniston AL. They have the worst customer service, and the "consultant" Joe is the WORST! I paid the $1,000 deposit 2/12/2022 and as of 4/1 still no loan completion. Joe insists on being in the middle of the talks with VMF "the bank" and he talks in circles. He can't keep his story telling straight. We jumped through all of the hoops requested by the "bank", even though we could purchase the unit outright we wanted to just do a home only loan instead of using savings. Joe wanted... read more
Business response:
Hi Jessica, thank you for sharing your feedback with us. Our teams at Clayton Homes strive to provide our customers with an exceptional experience. The team you worked with was excited to get the process going with you all, but certain aspects, such as financing, are out of our control. We are processing the refund through our corporate office and we wish you all the best in your home buying journey.
Once the one year warranty is up, you are of no concern to Clayton Homes. I've tried to call them, and email them for informational purposes only about the home build and various paperwork that has been lost or misplaced. The gals that answer the calls are very snippy on the phone and keep repeating over and over "you do know your warranty has expired and you cannot make any claims". Yeah, I get that. I just need INFORMATION. They treat you as though your looking for some kind of payday or cash windfall. Just asking question... read more
Business response:
Zachk, thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. We are unable to find a record of your home with the information provided. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 538 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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