Classic Chevrolet

Eric M 

on BBB

4 months ago

Purchased a brand new 2019 ***** Silverado pickup with 100K mile extended warranty with Classic Care that comes with 10 oil changes / tire rotations. Currently should have 2 left. I have had all my services done at this location along with extended warranty repairs, tires etc over the past 5 year. Called to schedule an appointment for oil change and tire rotation and was informed that my classic care expired. Nobody has ever mentioned an expiration date on classic care. Prepaid for Oil changes that expire? Doesnt seem right.... read more

Amber H 

on BBB

5 months ago

Terrible group of people in management and the back office. I have had a car for 4 months that I now cannot get registered because of the incompetence of their sales department. None of my paperwork was sent in time, after two additional temp tags and a boat load of fees, I can no longer put in taxes in the loan and instead of trying to assist in ANY way the *** Mr. ********* the back office clerk **** ******** and the sales manager **** ***** said thats not their problem. I now have a car that I have to come out of pocket 2... read more

Joseph M 

on BBB

8 months ago

I just had my daughters car fixed there - first off the quote was $800. Then 6 months later its 2K. Now have to involve insurance - this is minor damage to a front bumper and fog light mind you. So then we get it down to $1300 with 1K deductible - somehow they find wiring that needs replacement which makes no sense to me for another $600 basically to shister their way back to the 2K and insurance pays above the deductible. So shady. THEN they was 3% on my credit card (I am out of town) to process the 1K payment for the 1K de... read more

Bruce C 

on BBB

a year ago

Lease-Buyer Beware! Our experience with Classic has had two sides to it... we 3-year leased a 2021 Tahoe and had a good experience throughout. We maintained the vehicle well, were well below our miles, and decided to do a lease purchase rather than lease again. And this is where all of the stereotypical car dealer manners and sleazy tactics came into play. After receiving our end of lease paperwork from GM Financial, we decided to buyout our lease. I called GM Financial twice to see what our options were, both times it was m... read more

Darlino F 

on BBB

a year ago

I was mislead in the process of purchasing a 2023 ***** Trailblazer RS with AWD. Priced was negotiated in writing on 11/20/23 (MSRP $27,535) and I placed a $500 deposit to secure the vehicle upon its arrival. I was told that it was in transit and was scheduled to arrive at the dealer in 12/15/23. The car was delayed but that was not my compliant. I discovered the vehicle per the *** number was not an AWD model. When I asked *********** (*******************) and his manager (***********************) to confirm they told me th... read more

Seong Seok S 

on BBB

a year ago

Their way of business with customer is more than freaky and tricky.I stopped by this dealer to plan to order Corvette ZO6 then salesman said I have to do unfair donation, $ ****** to buy the Corvette ZO6 what I want otherwise I cant buy the car. I believe It doesnt make a sense to any buyer.I want BBB to contact this dealer then ask them to correct this issue ASAP.And I dont want to give any star.Because it was more than terrible dealer ever. 

Ane G 

on BBB

a year ago

NO STARS!!!!!! I had a scheduled appointment there and was looking forward to receiving fantastic service for an oil change and new tire. Despite spending two hours there, I left with my oil light on and no new tire. Nonetheless, the price of the tire they would order was indicated including delivery, labor, and installation fees etc. I got in my car, and when I start it, it rides like if they caused a problem rather than going anywhere. There are no stars for this place, but a moon will suffice. 

Robbie H 

on BBB

a year ago

I have bought several cars from classic Chevrolet and I always buy the extended warranties . Every time and this now the 3 rd I trade in the vehicle I have to wait months to get a refund on the unused portion of the warranty they say 90 days to give them time to process. Check mail and nothing call them and you directly to voice mail with no return phone call . The last one I had to drive 2 hours to grapevine to pick up the check I just want to get my refund with out a hassle . So they understand. This looses customers. My p... read more

Peggy P 

on BBB

a year ago

The finance manager ***************** at classic Chevrolet has refused my many requests for a receipt with my payments applied to the purchase of my vehicle. I did not finance and paid multiple forms of payment and have yet to get a receipt. It took over two months to get ANY of my financial documents. After many back and forth conversations requesting these documents **** has implied that he is unaware and unable to provide these documents and insists theyre unnecessary for me to have. I am unable to claim my tax credit wit... read more