City Sports Club

Private 

on BBB

4 years ago

This gym is consistently filthy. Here are a few ongoing issues that have not been resolved in months: 1) General cleanliness - it is not unusual to see blood on the floor in the bathrooms, hand sanitizer. machines are consistently empty or functioning, gym floors are always dirty, machines are never wiped down (not by employees OR patrons) never paper towels, broken handles on the locker doors making it impossible to secure your belongings (yes, I've had clothes stolen from the locker room there - so beware) 2) Billing pract... read more

NhuChi D 

on BBB

4 years ago

LA FITNESS has no integrity and extremely poor customer service. Not only do they throw every obstacle to prevent you from cancelling your membership but as many have attested to, they fraudulently charged customers when their gyms closed down due to Covid. I signed up for monthly gym membership and personal training for myself and fiance. As a health professional and understanding early on the implications of the pandemic we decided to cancel membership back in April. Gyms are not safe and a hotbed for disease transmission.... read more

Ben C 

on BBB

4 years ago

Terrible customer service. I have emailed them at their contact email over 2 weeks ago and have not gotten a response. I have also sent them numerous tweets on twitter and still no response yet they are able to post daily on their social media page. In addition to that, I have been calling their corporate line for member services for everyday without fail for 2 weeks as early as 7am PST. I am fully convinced that no one is answering calls on their members services line and that they are intentionally ignoring member complain... read more

Sadie F 

on BBB

4 years ago

I wish I could leave less than one star. I have reached out to them several times. They have longer wait times then the unemployment office. I have explained I do not have the money for the membership. I had my credit card Locked. I tried to go into the Sanford location to simply down grade my membership. I am so tired of doing the run around. Everyone puts off the issues. 

Saundra G 

on BBB

4 years ago

This is the worst company. They make it nearly impossible to cancel your account if you don’t want to be a member anymore. Also their gyms are not very clean, I’ve seen bugs in most of the locations I've visited in LA. And their Sauna’s are frequently broken. 

Eric A 

on BBB

4 years ago

The gym is fantastic and this review is only regarding the management and sales. When we originally signed up for our membership my wife was about 60 days away from a major surgery. Knowing this, we wanted to get her into a gym routine that allowed her to ease back into the regimen when she recovered. We signed up for a monthly basis but added on 4 personal trainer sessions for her which she agreed to take before surgery. We were charged the expected amount but then began receiving regular charges for personal trainer servic... read more

Michelle D 

on BBB

4 years ago

Upon reopening this companies procedures are egregious and put together with no senes. I had the police threatened to be called on me for the employee not checking my temperature. I was harassed for the staffs poor work. Disgusting verbally abusive language was used towards me. Companies should be subject to notifying their clients about how and if this information is being used or sold. Temperature checks are highly illegal without notice that private health information is not being saved, used or, sold. There is a serious ... read more

Linda O 

on BBB

4 years ago

Personal Training: I was told that I could accumulate person training sessions and use them perpetually. At no time was I told that I had to use them otherwise if they rolled over month to month I would still have to remain on a training contract for Atleast one training session per month to continue keeping the rolled over sessions. I had over 15-20 sessions in the bank. Yea sure it’s listed in the contract that they don’t let you read and they verbally oversell the idea of personal training session rollover to use anytime ... read more

Steve R 

on BBB

4 years ago

Inflexible with an unprecedented global pandemic. It's unforgivable that they refuse to return my annual fee after canceling and everyone just tells me to contact the operations manager and then corporate, rinse, repeat. There is no accountability and the structure of this company is a horrible inflexible mess. I have pre-existing conditions and unemployed because of this pandemic and they refuse to refund my annual fee that was charged a week ago. I COULD NOT recommend or return to this company unless they completely overha... read more