City Sports Club

Riko G 

on BBB

3 years ago

LA FITNESS has the worst cancellation process in the history of gyms. It took me less than 5 minutes to sign up online, yet I have to put in a leave request at work to meet their 9-5 membership cancellation window. They only do on-site cancellations Mon - Fri and only at specific locations. Guess which location doesn't accept cancellations. Yes, the one I belong to. Another option is to call in, have someone email you a link so you can go into your account, sift around for the cancelation form to mail in. However you have no... read more

Angelo A 

on BBB

3 years ago

Scammers, I came in November 2020, asked to cancel my membership and my wife's membership. Fast forward to this year, they 'reactivated' the accounts. I spent 20 minutes on the phone for nothing until I was handed over to the manager who said they would not refund me except one month, claiming emails were sent out. I never got that email and regardless it's not my fault their reps screwed up.They insisted on freezing my membership when I specifically told them I am CANCELLING as I go to another gym all together (I moved gyms... read more

Carlene H 

on BBB

3 years ago

A horrible, unprofessional, disrespectful place to do business.Management never returns phone calls when there is an issue or complaint they consistently blow you off but harasses you for payment. 

Prima R 

on BBB

3 years ago

The ******** location is always dirty, always understaffed, always unkept. The managers do not care about customers safety, hygienic condition of the establishment, or customers needs. The cleaning stations are always missing paper towels or cleaning solution. And to make matters worse, they do not have Air Conditioning, they haven't had it all summer. In spites of me bringing this up to the managers attention, they have not only ignored me, they have also told me to go somewhere else... What a horrible place of business. Th... read more

Matthew S 

on BBB

3 years ago

Extremely disappointed in this facility. Spent thousands of dollars there to be mocked, laughed at and disrespected by the staff. I told them I was no longer comfortable coming to their facility and no one cared, no one reached out. 

Angry C 

on BBB

3 years ago

Horrible ?? people! I went looking for a summer program for my child and paid an initiation fee the first and last month up front and when I canceled the account they did not let me use my last month and on top of that went on and charge me for membership right after I canceled everything! So yes they stole my money and I every time I went there to ask they all gave me a bunch of c*** Very dishonest and lack on integrity on their part. Ill never use this place again. And watch out if youre going in there make sure you record... read more

Ei G 

on BBB

3 years ago

DO NOT SIGN UP FOR MEMBERSHIP AT LA FITNESS SPECIFICALLY THIS LOCATION! We stopped going a long time ago due to the pandemic (obviously they were closed). the primary account holder on our membership cancelled a long time ago and we never received an email re: our options due to pandemic. they claimed than an email was sent and they kept charging the credit card on our account. I've seen a lot of complaints about this problem with LA fitness. They are very fraudulent and would keep charging you even if you cancelled already ... read more

Tom D 

on BBB

3 years ago

I joined La Fitness in ************ **. I went for the 1 free personal training session. What a mistake!I wanted a 6 month plan ,but it turned into a 1 year $2400.00 plan. I was assigned a trainer ****** nice young man. He never measured me, weighed me or gave me any diet plans. I wrote in all my own workouts in my book. Then he went out on Covid-19 leave for 1 month. Then I was told he was Fired for not doing his job. I was never assigned another trainer for a month. I asked to have my contract canceled by manager. Corprate... read more

Kimber S 

on BBB

3 years ago

DON'T BELIEVE LA Fitness HAS PROCESSED YOUR CANCELLATION UNTIL YOU HAVE WRITTEN PROOF. In April of 2018 my husband and I moved from ******* to ********. In May 2018 we called to cancel my husband's $29.99 membership (no locations in this area). They said no problem and we didn't think about it again. Toward the end of 2018, we realized that instead of cancelling the membership they'd just put it on hold and started charging us $10 a month for the "hold." I called and told them that it should have been cancelled, not put on h... read more